Guest Service Representative - Holiday Inn Express & Suites
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Holiday Inn Express & Suites Jacksonville
IL
Summary
The Guest Service Representative manages the check-in and check-out process while providing exceptional customer service to guests. They are responsible for handling phone calls, managing reservations, and ensuring a positive first impression for all visitors.
Job Description
Description
The Holiday Inn Express & Suites Jacksonville is hiring for part time Guest Service Representative to join our team.
Our Front Desk Associates are the first impression our guests have with our business and it is essential that they create a positive first impression with a professional, energetic, and enthusiastic demeanor to provide exceptional guest experience.
Hours: shifts 7am - 3pm and 3pm - 11pm. Must be available evenings, weekends and holidays.
What is in it for YOU?
- Competitive Wages
- Paid Time Off
- Bonus Plan
- Referral programs
- Holiday pay
- Like to travel? Take advantage of all IHG has to offer with the employee discount program!
The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure.
The essential functions of a Guest Service Representative position include:
- Performing the check-in and check-out process
- Answer all incoming and in-house phone calls
- Assist callers with making and/or changing reservations
- Assist all guests as necessary to ensure a positive experience
- Ability to work while standing for extended periods of time
- Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction
Requirements
Candidates must possess the following knowledge, skills, and abilities:
- Great attention to detail
- Excellent knowledge of local attractions and entertainment venues
- Considerable knowledge of computer systems for registration, reservations and backup systems
- Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
- Ability to read, write, speak and understand the English language to communicate with employees and guests
- Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
