Guest Service Representative
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My Place Hotels
OH
Summary
The Guest Service Representative manages front desk operations, including check-ins, check-outs, and reservation management while providing excellent customer service. They also perform operational support tasks such as cleaning common areas, laundry, and maintaining property security.
Job Description
My Place Hotel – Marion, OH Currently Hiring for 1st and 2nd shift hours
My Place Hotel in Marion, OH is seeking a dependable Guest Service Representative to support front desk operations and deliver a welcoming, professional experience for every guest. This role combines customer service, administrative tasks, and hands-on operational support. It is well-suited for someone who enjoys variety, stays organized under pressure, and takes pride in creating a safe, clean, and friendly hotel environment.
As a Guest Service Representative, you will assist guests throughout their stay, from reservations and arrival through departure. Daily responsibilities include completing check-ins and check-outs, managing reservations, and ensuring all guest charges are recorded accurately, including room rates, taxes, My Store purchases, and applicable pet fees. You will serve as a knowledgeable resource for hotel amenities, loyalty rewards, and local dining, shopping, and attractions while responding to guest questions or concerns in a courteous and solution-focused manner.
Team members support daily operations by assisting with laundry, cleaning and sanitizing common areas, stocking supplies, maintaining the coffee bar, and ensuring entrances and sidewalks remain clear of snow and ice.
The position also involves handling phone communication, including answering and transferring calls, recording messages, and coordinating guest wake-up requests. Financial and administrative tasks are a regular part of the role and include processing credit card authorizations, handling cash transactions, maintaining logs, completing shift paperwork, and assisting with night audit documentation when scheduled. Any guest service, maintenance, or operational concerns should be communicated promptly to the General Manager.
Guest Service Representatives are expected to follow all safety and security procedures. This includes completing routine property walkthroughs of interior floors, stairwells, exterior doors, and outdoor lighting to ensure a secure environment for guests and staff.
Additional duties may include delivering guest items such as towels, cribs, or toiletries, issuing and tracking keys and key cards for housekeeping and maintenance, and assisting with guest room cleaning during periods of high occupancy or limited staffing.
Successful candidates will have basic computer proficiency, strong communication and customer service skills, and the ability to multitask while remaining organized and professional. Reliable attendance, attention to detail, and comfort handling cash and records are essential.
Pay and Benefits
This position pays $13/hour and includes monthly bonus opportunities. Benefits also include bi-weekly direct deposit, flexible scheduling, cross-training, and opportunities for growth and advancement within the company.
Available Shifts
7a-3p, 3p-11p, 11p-7a are the 3 shifts at the hotel. 7a-3p and 3p-11p Shift is currently open.
If you are looking for a hands-on hospitality role where your work directly impacts guest satisfaction and hotel success, we encourage you to apply and join the My Place team.
The visionary team behind My Place Hotels of America has been involved in nearly every aspect of the hotel business for almost 40 years. My Place co-founder and Chairman Ron Rivett co-founded Super 8 Motels Inc. in Aberdeen, South Dakota in 1974, along with long-time friend Dennis Brown. After selling the wildly successful Super 8 Motel system in 1993, Ron remained in the hotel business developing, building, and operating Super 8 Motels and other branded properties as a franchisee until 2011.
On the heels of economic recession, it became apparent to Ron that the original Super 8 philosophy of a ‘clean, comfortable room for a few bucks less than the guy next door’ was more relevant than ever. This time, however, it would be different. In order to meet the needs of today’s individuals, families, workers, and business travelers, this new hotel would be well suited to both short and long term stays. It would need to be clean and comfortable with modern amenities, and all at an affordable price, and so the My Place Hotels of America concept was born.
In February, 2012 the first My Place hotel opened for business in Dickinson, ND and began what would become a two-year proof of concept period, wherein the founders of My Place hotels would develop build, supply, open and operate 5 My Place hotels. Locations include the energy development driven North Dakota markets of Dickinson, Minot, and Bismarck, the heavily traveled intersection of interstates 80 and 25 at Cheyenne, WY and the dual seasoned, demographically diverse vacation market of Bozeman, MT. Fast forward to January 2014 with a rapidly growing pipeline of properties on the horizon, and the objective of transforming a concept into a reality and proving that the My Place concept works in various markets behind them, My Place Hotels of America was set to embark on the next phase as we began to welcome franchisee’s to join us on our journey!
Company size
11-50 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Aberdeen, South Dakota
The visionary team behind My Place Hotels of America has been involved in nearly every aspect of the hotel business for almost 40 years. My Place co-founder and Chairman Ron Rivett co-founded Super 8 Motels Inc. in Aberdeen, South Dakota in 1974, along with long-time friend Dennis Brown. After selling the wildly successful Super 8 Motel system in 1993, Ron remained in the hotel business developing, building, and operating Super 8 Motels and other branded properties as a franchisee until 2011.
On the heels of economic recession, it became apparent to Ron that the original Super 8 philosophy of a ‘clean, comfortable room for a few bucks less than the guy next door’ was more relevant than ever. This time, however, it would be different. In order to meet the needs of today’s individuals, families, workers, and business travelers, this new hotel would be well suited to both short and long term stays. It would need to be clean and comfortable with modern amenities, and all at an affordable price, and so the My Place Hotels of America concept was born.
In February, 2012 the first My Place hotel opened for business in Dickinson, ND and began what would become a two-year proof of concept period, wherein the founders of My Place hotels would develop build, supply, open and operate 5 My Place hotels. Locations include the energy development driven North Dakota markets of Dickinson, Minot, and Bismarck, the heavily traveled intersection of interstates 80 and 25 at Cheyenne, WY and the dual seasoned, demographically diverse vacation market of Bozeman, MT. Fast forward to January 2014 with a rapidly growing pipeline of properties on the horizon, and the objective of transforming a concept into a reality and proving that the My Place concept works in various markets behind them, My Place Hotels of America was set to embark on the next phase as we began to welcome franchisee’s to join us on our journey!
Company size
11-50 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Aberdeen, South Dakota
