Guest Service Attendant, The Westin Buffalo

Overview

Delaware North Parks and Resorts is searching for full-time and part-time Guest Service Attendants to join our team at the Westin Buffalo in Buffalo, New York. As a Guest Service Attendant, you have the opportunity to work in a variety of areas, including tours, bell attendant, valet, room service, or transportation services. We will tailor the job to your interests and professional goals. This is a great opportunity to learn from award-winning leaders and grow your hospitality career! 

Please note that this is a tipped position; the hourly minimum pay listed doesn’t include any potential tipped earnings.

Additional Details

Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will allow you to meet people from around the world and work with a supportive team focused on career development.

• Health, dental, and vision insurance*
• 401 (k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal
• Free parking
• 30% discount at Jake's Cafe
• Discounted room rates for employees, friends, and family
• Generous Marriott discounts
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Unit Description

Delaware North operates the Westin Buffalo, situated within the company’s global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake’s Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.

Responsibilities

• Greets and assists guests with luggage at check-in, check-out, and storage.
• Assists guests with city information and directions.
• Delivers items as requested by guests or manager on duty.
• Delivers all in-room dining (IRD)food and beverage.
• Delivers guest amenities to rooms.
• Transport guests as needed.
• All other tasks as needed. 

Qualifications

• Prior hotel experience is preferred.
• Must have excellent verbal communication skills, demonstrating proper manners and etiquette.
• Requires excellent people skills.
• Must be able to work independently as well as part of a team.
• A valid driver's license is required. 

Physical Requirements

• Must be able to stand for long periods of time.
• Must have the physical stamina to lift moderate amounts of weight up to 50 pounds.