Guest Service Attendant

Job Details: Job Location: Kimpton Era - New York, NY, Position Type: Full-Time, Tipped, Education Level: Not Specified, Salary Range: $16.82 - $18.82Hourly, Job Shift: Variable, Extell Hospitality Services

Extell Hospitality Services is a dynamic extension of Extell Development Company, blending expertise in asset management, hotel and food & beverage operations with fiscal precision and innovative marketing. Headquartered in New York City and Deer Valley, Utah, Extell Hospitality Services is committed to elevating the art of hospitality with strategic, results-driven excellence.

Location

Perfectly positioned at Rockefeller Center’s doorstep with a bird’s eye view of the bustling plaza below, the 33-story design-forward hotel, developed by Extell, offers expansive, coveted views of the city skyline.  The third New York City addition to the Kimpton portfolio, the striking tower features 529 guest rooms and inspired social spaces, including two full-service restaurants, a lobby lounge and a rooftop bar. Additional amenities include a fitness center and two spaces to host unique meetings and social gatherings. 

Overview:

The Guest Service Attendant is a pivotal front-line position, ensuring a seamless and welcoming experience for all guests from their arrival to departure. This multifaceted role combines the essential duties of a Bell Attendant and a Door Attendant, providing comprehensive support and personalized service. The ideal candidate is a proactive, detail-oriented individual with exceptional customer service skills and a strong commitment to guest satisfaction. The Guest Service Attendant will be responsible for greeting guests, assisting with luggage, managing arrivals and departures at the hotel entrance, and providing information and assistance to enhance their stay.

Key Responsibilities:

Door Attendant Services:

Warmly greet all guests and visitors upon arrival and departure at the hotel entrance.
Open vehicle doors for guests and assist with unloading/loading luggage.
Coordinate and manage taxi and ride-share services for guests.
Provide directions and information about the hotel and local area.
Maintain a welcoming and orderly hotel entrance, ensuring cleanliness and accessibility.
Monitor and manage traffic flow at the hotel entrance.

Bell Attendant Services:

Assist guests with luggage delivery to and from their rooms.
Safely store and retrieve guest luggage in the luggage room.
Escort guests to their rooms upon request, providing an overview of hotel amenities and room features.
Handle guest mail, packages, and deliveries.
Assist with any special requests or needs guests may have regarding their belongings.
Maintain cleanliness and organization of luggage carts and storage areas.

General Guest Services:

Anticipate guest needs and offer solutions proactively.
Respond promptly and courteously to guest inquiries and requests, escalating issues to management when necessary.
Maintain an up-to-date knowledge of hotel services, facilities, and local attractions.
Collaborate with the Front Desk and other departments to ensure a cohesive guest experience.
Adhere to all hotel policies and procedures, including safety and security protocols.
Participate in training sessions and departmental meetings as required.
Perform other duties as assigned by the Front Office Manager on duty or Director of Operations.

Qualifications: Qualifications:

Prior experience in a customer service role, preferably within a hotel or hospitality environment, is a plus.

Skills:

Exceptional attention to detail and a commitment to high-quality work.
Ability to work independently and efficiently, as well as collaboratively within a team.
Strong organizational skills.
Ability to manage time effectively and prioritize tasks in a fast-paced environment.
Fluent in English; proficiency in additional languages is a significant plus.
Extensive knowledge of New York City's attractions, restaurants, and cultural landscape.
Physical Requirements:
Ability to stand, walk, pull, push, bend, stoop, and lift for extended periods.
Ability to lift and carry up to 20-40 pounds.
Manual dexterity to operate necessary equipment and handle supplies.
Ability to work flexible hours, including overnights, weekends and holidays, as needed.

Why Join Extell Hospitality Services?

EHS is dedicated to delivering exceptional hospitality through operational excellence and innovative strategies. This role provides an opportunity to lead a high-profile property and contribute to the success of a flagship operation in one of the world’s most dynamic environments.

Typical Compensation Range:

Hourly Rate: $16.82 - $18.82 plus tips

Additional Considerations:

Benefits: Comprehensive health, dental, vision, 401(k) matching, and other standard perks.