Guest Service Attendant

Lake Ashton Golf Club, located in Winter Haven, FL, is pleased to announce an excellent career opportunity for a Part-Time Guest Service Attendant! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

General Description of Duties and Responsibilities

• Monitors, implements, and adheres to all company goals and procedures
• When acting as an Outside Service staff member, greets and welcomes guests and players; assists guests at bag drop; stages clubs on golf cars; welcomes guests upon completion of play; cleans and stores clubs when requested
• When acting as a Starter, greets each group in a friendly manner; explains rules and course etiquette; facilitates an orderly and timely pace of play to prevent delays; answers questions; and maintains records of starting times and golf car numbers for each group
• When acting as a Range Starter, ensures each group has four players when possible; saves and returns empty golf cars for guest services; facilitates timely starts; maintains stocked and organized range stations; keeps hitting areas free of debris; maintains an orderly line; and ensures the practice green is clean, organized, and stocked with balls throughout the day
• Picks up and cleans practice balls in a timely manner and maintains proper inventory levels
• When acting as a Player Assistant, maintains proper pace of play
• Maintains the golf car fleet, storage areas, and practice facility in a professional manner
• Assists the group services department with the setup and organization of golf cars for shotgun, split tee, or regular tee time starts
• Maintains proper equipment and inventory levels, including rental clubs, radios, pencils, tees, scorecards, and ball mark repair tools
• Assists fellow guest service staff in maintaining a clean and professional practice facility
• Greets each player in a friendly manner and provides exceptional service to all guests
• Responds to guest questions and requests with professionalism and enthusiasm
• Performs other duties as assigned by the Supervisor and/or Head Golf Professional

Experience / Education / Certification Requirements

• High school diploma required at a minimum

Physical Requirements

• Must be able to lift up to 50 lbs. to shoulder height repetitively
• Frequent bending, turning, kneeling, and stooping
• Must be able to stand and walk for extended periods of time
• Must be able to work outdoors in varying temperatures
• Normal vision and hearing ranges required
• Must be able to operate a golf car in a safe manner
• Must be able to fluently speak and write the English language

Benefits & Other Compensation:
This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical (if determined by the ACA measurement)
• Retirement Benefits – 401(k) with employer match (19 years of age and older)

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

About Troon:
Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.