Guest Service Attendant
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Sierra Railroad Company
Fort Bragg, CA, US
Summary
The Guest Service Attendant will provide retail support, maintain inventory, and assist guests with information about the railroad. They are responsible for operating the POS system and ensuring a high-quality customer experience in a fast-paced environment.
Job Description
The world-famous Skunk Train is a standard gauge passenger railroad that was founded in 1885, and operates 40 miles between Fort Bragg and Willits, in Mendocino County, California.
We are currently looking for a part-time Guest Services Attendant in our Gift Shop to provide retail support to guests and customers. This is a fast-paced position, especially during tour stops, and the ideal candidate will be energetic, upbeat, and proactive in assisting guests with their shopping experience.
Role and Responsibilities
- Provide excellent customer service in very fast pace, high volume setting.
- Stock and maintain supplies and retail products.
- Maintain credit card receipts utilizing computerized point of sales (POS).
- Understand the POS system or ability to be trained on the technology.
- Provide concise information to guests about the Skunk Train, history and visitor services.
- Answer phone and emails providing guest with assistance.
- Coordinate with other staff members to ensure a great customer experience.
- Other job duties as assigned.
Qualifications, Educational Requirements, and Preferred Skills
- Must be 18 years of age.
- 1+ years of customer service experience in a guest-facing role.
- POS / Register, retail & cash handling experience.
- Willingness to work a flexible schedule including weekends and holidays.
- A positive attitude and excellent teamwork.
- Strong verbal and written communication skills in order to provide important information to guests.
- Possess a valid driver’s license.
- Ability to pass a drug screen and criminal background check.
Additional Notes
- Must work well under pressure.
- Must be able to work weekends.
- Must be able to stand for longer than 8 hours and navigate stairs on a regular basis.
- Must be able to move 25+ pounds on an intermittent basis.
- Must be able to bend, stoop, lift, reach, push, pull, twist, walk, crouch, and squat.
- Must be able to adhere to supervisory instruction and direction.
Benefits
- 401(k) plan
- Paid Sick Leave
- Employee perks and discounts
