Guest Service Associate
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Bowl New England d/b/a Spare Time Entertainment
Pineville, NC, US
Summary
The Guest Service Associate is responsible for greeting guests, managing lane assignments, and processing transactions using the POS system. They also perform facility maintenance, handle cash, and ensure guest compliance with safety rules.
Job Description
- Greet guests, determine needs, assign open lanes, and provide startup instructions, as necessary.
- Answer guest inquiries over the phone and in-person; providing accurate information.
- Inform guests of upcoming promotions, specials, and events.
- Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores.
- Issue, record and redeem gift certificates, coupons, etc. ... according to company policy.
- Balance receipts, count cash, and complete daily shift paperwork.
- Manage lane inventory and assists with lane turnover tasks.
- Maintain a sanitary, organized, and presentable area.
- Communicate with pit crews; operate call buttons, relay information, log calls, check response time.
- Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc.
- Perform opening and closing duties as required.
- Monitor guests for rule violations.
Spare Time Entertainment is a private, family-owned company that currently operates seventeen family entertainment centers in ten states throughout the Northeast, Southeast and the Midwest. They continue to move forward with their growth strategy for new site selections and will open two new centers in 2023 located in Omaha, Nebraska and Madison, Wisconsin.
Spare Time is where friends, family and good times come together. The facilities include bowling, laser tag, huge game rooms with the hottest arcade games, redemption/prize stores, restaurants/bars, VIP suites and escape rooms.
Whether you're planning to host your child's birthday party, corporate executives, girl's night out or a school spirit night - events are our specialty. We take great pride in Creating Memorable Experiences. Every Guest. Every Visit.
It's all about Games, Lanes, Food and Fun!
Founded
1968
Company size
1,001-5,000 employees
Industry
Recreational Facilities
Org type
Privately Held
Headquarters
Colchester, Vermont (VT)
Spare Time Entertainment is a private, family-owned company that currently operates seventeen family entertainment centers in ten states throughout the Northeast, Southeast and the Midwest. They continue to move forward with their growth strategy for new site selections and will open two new centers in 2023 located in Omaha, Nebraska and Madison, Wisconsin.
Spare Time is where friends, family and good times come together. The facilities include bowling, laser tag, huge game rooms with the hottest arcade games, redemption/prize stores, restaurants/bars, VIP suites and escape rooms.
Whether you're planning to host your child's birthday party, corporate executives, girl's night out or a school spirit night - events are our specialty. We take great pride in Creating Memorable Experiences. Every Guest. Every Visit.
It's all about Games, Lanes, Food and Fun!
Founded
1968
Company size
1,001-5,000 employees
Industry
Recreational Facilities
Org type
Privately Held
Headquarters
Colchester, Vermont (VT)
