Guest Service Agent PT Weekends | Holiday Inn Express Dallas Medical / Market Center | Dallas, TX
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PM Hotel Group
Dallas, TX, US
Summary
The Guest Service Agent is responsible for managing front desk operations, including guest check-ins, check-outs, and handling reservations. They must also maintain accurate records, resolve guest concerns, and ensure the lobby area remains clean and organized.
Job Description
Front Desk Agent
Responsibilities include:
- Welcome guests during check-in and check-out with a friendly, professional attitude.
- Answer phones and assist with reservations, questions, and guest requests.
- Process reservations, payments, and guest transactions accurately.
- Resolve guest concerns with professionalism and care.
- Maintain accurate records using Opera PMS and other hotel systems.
- Communicate effectively with housekeeping, maintenance, and other departments.
- Share recommendations for local restaurants, attractions, and events.
- Keep the front desk and lobby clean, organized, and guest-ready.
- Follow hotel policies, safety procedures, and IHG brand standards.
What We're Looking For
- High school diploma or equivalent.
- Previous customer service or hotel experience preferred (3 to 6 months).
- Friendly, dependable, and professional with excellent communication skills.
- Ability to multitask and remain calm in a fast-paced environment.
- Basic computer skills and willingness to learn hotel systems.
Physical Requirements
This position requires standing, walking, bending, lifting up to 50 pounds, and climbing stairs throughout the shift. Flexible availability, including nights, weekends, and holidays, is required.
Why Join Our Team?
We offer competitive pay, hotel discounts, and opportunities for growth with a team that values exceptional guest service and teamwork.
People-first hospitality. At PM Hotel Group every team member is dedicated to delivering memorable guest experiences. As a company we're committed to our core values of respect for one another, our communities and the planet. We manage with a dedication to sustainability, a tradition of teamwork and a passion for innovation and entrepreneurship. Committed to diversity + inclusion, our people-first mindset lies at the center of our corporate DNA.
Our vision inspires our approach. We build relationships. We create value- driving top line revenue and bottom line results for our owners.
Join us and join the future of hospitality!
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Chevy Chase, MD
People-first hospitality. At PM Hotel Group every team member is dedicated to delivering memorable guest experiences. As a company we're committed to our core values of respect for one another, our communities and the planet. We manage with a dedication to sustainability, a tradition of teamwork and a passion for innovation and entrepreneurship. Committed to diversity + inclusion, our people-first mindset lies at the center of our corporate DNA.
Our vision inspires our approach. We build relationships. We create value- driving top line revenue and bottom line results for our owners.
Join us and join the future of hospitality!
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Chevy Chase, MD
