Guest Service Agent - Part Time
Boost your chances before you apply.
TKO EMPLOYMENT SERVICES DELAWARE LLC
DE
Summary
The Guest Service Agent is responsible for providing exceptional customer service by managing guest check-ins, check-outs, and reservations. They also handle inquiries, process payments, and ensure a seamless experience while maintaining hotel hospitality standards.
Job Description
Job Details: Job Location: Hyatt Place Dewey Beach - Dewey Beach, DE, Salary Range: Undisclosed, Our Hotel Guest Service Agent, your primary role is to provide exceptional customer service to hotel guests. You'll assist guests with check-in and check-out procedures, handle reservations and inquiries, and address any concerns or requests they may have during their stay. Additionally, you'll strive to ensure a seamless and enjoyable experience for guests while upholding the hotel's standards of hospitality and professionalism.
Team Member Benefits:
Employer Matched 401K
Hotel Room Discounts across multiple brands
Other Supplemental Benefits
Essential Job Functions:
Greet, register, and assign rooms to guests of the hotel.
Verify customers' credit and establish payment method.
Make and confirm external reservations for dinner, entertainment, and transportation.
Compute bills, collect payments, and make change for guests.
Answer hotel phone and handle guest requests and inquiries.
Transmit and receive messages, using telephones or PMS system.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Perform bookkeeping activities, such as balancing accounts.
Serve food and beverages to guests, ensuring a positive dining experience.
Act as a private lounge host.
Practice safe work habits and use required safety equipment.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Perform other duties as requested by management.
Qualifications:
High School diploma or equivalent preferred.
Previous customer service experience required or equivalent training.
Dynamic, engaging and passionate personality with the ability to multi-task
Work schedule varies and may include working on holidays, and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.
Job descriptions and responsibilities are subject to change depending on business needs.
TKo Hospitality, an affiliate of Harvey Hanna and Associates, is a specialized hospitality management company that develops true partnerships with our clients while delivering exceptional results in terms of profitability, market share, guest satisfaction and increased asset value. We tailor our services for the specific needs of each owner based on market conditions, operational performance and ownership goals.
Our professional team has over 100 years of combined industry experience dedicated to your asset and the associates at each property. We have extensive brand management experience working with:
Marriott Hotels • Hilton Hotels • Hyatt Hotels
Starwood Hotels and Resorts • IHG • Choice International • Other independent properties
Culture/Values - TKo Hospitality, We Care
We Care about our Associates
We Care about our Guests
We Care about our Owners
We Care about our Communities
Committed to delivering exceptional results / Accountable to our partners / Respect for each other / Excellence in all we do
Founded
2014
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Rehoboth Beach, Delaware
TKo Hospitality, an affiliate of Harvey Hanna and Associates, is a specialized hospitality management company that develops true partnerships with our clients while delivering exceptional results in terms of profitability, market share, guest satisfaction and increased asset value. We tailor our services for the specific needs of each owner based on market conditions, operational performance and ownership goals.
Our professional team has over 100 years of combined industry experience dedicated to your asset and the associates at each property. We have extensive brand management experience working with:
Marriott Hotels • Hilton Hotels • Hyatt Hotels
Starwood Hotels and Resorts • IHG • Choice International • Other independent properties
Culture/Values - TKo Hospitality, We Care
We Care about our Associates
We Care about our Guests
We Care about our Owners
We Care about our Communities
Committed to delivering exceptional results / Accountable to our partners / Respect for each other / Excellence in all we do
Founded
2014
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Rehoboth Beach, Delaware
