Guest Service Agent
Boost your chances before you apply.
AC Hotel Arlington National Landing
Arlington, VA, US
Summary
The Guest Service Agent is responsible for greeting, registering, and assisting guests while managing reservations and payments. They also handle guest complaints, perform bookkeeping activities, and ensure overall guest satisfaction according to brand standards.
Job Description
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Welcome to the AC Hotel by Marriott Arlington National Landing, the largest AC Hotel in North America, reimagined through a transformative renovation. Opening officially in July 2025, our property is where modern design, smart functionality, and authentic service meet the energy of National Landing.
Just minutes from Washington, D.C. and Reagan National Airport, we are intentionally located and intentionally designed for today’s traveler. With 355 newly renovated guest rooms, 9,000 square feet of flexible meeting space, and the newest hotel fitness center in Crystal City, we are setting a new standard for groups, events and corporate travel.
Whether you’re planning a business meeting, leadership retreat, collegiate tournament, or social gathering, our thoughtfully designed spaces, tech-forward amenities, and commitment to unscripted hospitality create the perfect backdrop for impactful experiences.
At AC Hotel Arlington National Landing, we embrace the art of the stay — where clean lines, warm service, and purposeful details come together for something refreshingly different.
Company size
11-50 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Arlington, Virginia
Welcome to the AC Hotel by Marriott Arlington National Landing, the largest AC Hotel in North America, reimagined through a transformative renovation. Opening officially in July 2025, our property is where modern design, smart functionality, and authentic service meet the energy of National Landing.
Just minutes from Washington, D.C. and Reagan National Airport, we are intentionally located and intentionally designed for today’s traveler. With 355 newly renovated guest rooms, 9,000 square feet of flexible meeting space, and the newest hotel fitness center in Crystal City, we are setting a new standard for groups, events and corporate travel.
Whether you’re planning a business meeting, leadership retreat, collegiate tournament, or social gathering, our thoughtfully designed spaces, tech-forward amenities, and commitment to unscripted hospitality create the perfect backdrop for impactful experiences.
At AC Hotel Arlington National Landing, we embrace the art of the stay — where clean lines, warm service, and purposeful details come together for something refreshingly different.
Company size
11-50 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Arlington, Virginia
