Guest Service Agent
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Residence Inn - Southington
Southington, CT, US
Summary
The Guest Service Agent is responsible for greeting and registering guests, managing reservations, and handling payments while ensuring high levels of guest satisfaction. They also perform bookkeeping tasks, conduct audits, and assist in other hotel areas like breakfast or luggage handling as needed.
Job Description
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
Whether you're traveling for work or leisure, let Residence Inn Southington serve as your home away from home for short and extended stays. Our convenient location near Lake Compounce, ESPN, Stanley Black & Decker, Inc., Plantsville and the main office of Webster Bank makes us the ideal home base during your visit.
Enjoy our complimentary breakfast buffet prepared daily to help you get your day started on the right foot. If your stay is business-related, take advantage of our meeting rooms with a capacity to seat up to 40 attendees. We also offer LCD projectors and polycom phones, ideal for conference calls. The fitness center at our hotel is appointed with cardio equipment and free weights so you can get a workout in during downtime, then swim laps or simply cool down in style in our indoor pool. No matter how you spend your day, retire to one of our suites with complimentary Wi-Fi, a fully equipped kitchen and plush bedding.
Escape the ordinary when you reserve a getaway at Residence Inn Southington.
Company size
11-50 employees
Industry
Hospitality
Org type
Partnership
Headquarters
Southington, Connecticut
Whether you're traveling for work or leisure, let Residence Inn Southington serve as your home away from home for short and extended stays. Our convenient location near Lake Compounce, ESPN, Stanley Black & Decker, Inc., Plantsville and the main office of Webster Bank makes us the ideal home base during your visit.
Enjoy our complimentary breakfast buffet prepared daily to help you get your day started on the right foot. If your stay is business-related, take advantage of our meeting rooms with a capacity to seat up to 40 attendees. We also offer LCD projectors and polycom phones, ideal for conference calls. The fitness center at our hotel is appointed with cardio equipment and free weights so you can get a workout in during downtime, then swim laps or simply cool down in style in our indoor pool. No matter how you spend your day, retire to one of our suites with complimentary Wi-Fi, a fully equipped kitchen and plush bedding.
Escape the ordinary when you reserve a getaway at Residence Inn Southington.
Company size
11-50 employees
Industry
Hospitality
Org type
Partnership
Headquarters
Southington, Connecticut
