Guest Service Agent
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Peachtree Group Hospitality Management
Pensacola, FL, US
Summary
The Guest Service Agent is responsible for managing guest check-ins, check-outs, and payment processing while ensuring high standards of service. They also assist guests with reservations and resolve requests to maintain guest satisfaction.
Job Description
The Guest Service Agent (Part time/Full time) is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
The hospitality management division of Peachtree Group is a best-in-class hotel management company that creates loyalty across all stakeholders – associates, guests, and owners. Our proprietary systems and processes maximize the financial performance and value of every asset, deliver efficiencies, and enable hotel teams to provide guests with an uncommon customer experience.
Peachtree delivers dedicated hotel management services for our own portfolio and extends that expertise to a growing number of owners as a third-party hotel manager. Peachtree Group Hospitality Management currently manages the performance of over 100 hotels, across 28 brands with 11k+ rooms managed and located in 23 states.
We leverage our team members' discipline-specific expertise to maximize the financial performance and value of every asset, including:
3rd Party Hotel Management Services
Hotel Operations
People & Culture
Sales Strategy & Execution
Revenue Management
Digital Marketing
Accounting & Finance
Opening & Transition Services
Food & Beverage Services and Development
Information Technology
Marketing & Brand Development
Training and Development
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Atlanta, GA
The hospitality management division of Peachtree Group is a best-in-class hotel management company that creates loyalty across all stakeholders – associates, guests, and owners. Our proprietary systems and processes maximize the financial performance and value of every asset, deliver efficiencies, and enable hotel teams to provide guests with an uncommon customer experience.
Peachtree delivers dedicated hotel management services for our own portfolio and extends that expertise to a growing number of owners as a third-party hotel manager. Peachtree Group Hospitality Management currently manages the performance of over 100 hotels, across 28 brands with 11k+ rooms managed and located in 23 states.
We leverage our team members' discipline-specific expertise to maximize the financial performance and value of every asset, including:
3rd Party Hotel Management Services
Hotel Operations
People & Culture
Sales Strategy & Execution
Revenue Management
Digital Marketing
Accounting & Finance
Opening & Transition Services
Food & Beverage Services and Development
Information Technology
Marketing & Brand Development
Training and Development
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Atlanta, GA
