Guest Service Agent

Job DetailsJob Location: Anakeesta - Gatlinburg, TN 37738Salary Range: $16.00 HourlyWant to be part of something SPECTACULAR in the Smokies? Imagine a rewarding job, working with the nicest people, surrounded by the best views Gatlinburg has to offer! Our award-winning theme park creates unique outdoor experiences at the top of the Smoky Mountains and we want YOU to be a part of it!  

Join the Anakeesta family, build your career and discover the magic in the mountains! 

Anakeesta is seeking Ticket Sales Agents.  They are the first point of contact with our guests and represent our image to the public. They are our ambassadors of adventure, entertainment, magic, and excitement, providing a memorable representation of the experiences to be had at Anakeesta! 

Responsibilities 

Provide guest service that exceeds expectations 

Must be knowledgeable of all activities, able to assist guests in selecting the most appropriate activities taking into consideration their family size, ages, and length of stay 

Strong verbal communication skills 

Conduct smooth transactions through Anakeesta’s POS (Point of Sale) systems 

Sells General admission tickets, zip-line tickets, vouchers, online admission ticket purchases, online zipline adventure purchases, Annual Passes, special events, etc. 

Scanning of park entrance tickets including online purchases 

Ability to provide low level resolution regarding guest issues and escalate to the Guest Services Supervisor or Guest Services Manager, when appropriate 

Respond to guest inquiries and provide directions to specific areas, information regarding special events, operating hours, etc. 

Maintain cleanliness of working area as well as the surrounding Parkway; this includes picking up debris left by guests (empty cups, napkins, brochures, etc.) and mother nature (sticks, leaves, branches, etc.) 

Ensure that all supplies are well-stocked at the beginning and end of day 

Communicate with other team members to ensure up-to-date information is always provided to guests 

Ensures Brochure racks are stocked with Anakeesta Brochures, and communicates to Guest Services Supervisor when more are needed 

Other duties as assigned 

Qualifications
16 years of age or older 

Proficient communication skills. 

Relevant work experience in sales, guest services in the hospitality, theme park or travel/tourism market preferred 

Ability to perform multiple tasks in a fast-paced work environment, have a sense of urgency to complete projects and be detail oriented required 

Professional, friendly, and a positive-solution oriented attitude required 

Available to workdays, nights, weekends, and holidays 

Physical Requirements 

Able to lift up to 25 lbs.; can push, pull, grasp, lift, kneel, stoop, climb, balance, crouch, and crawl  

Must be able to stand and/or walk for long periods of time on uneven ground 

Must be able to sit at a desk and computer workstation for up to 8 hrs a day 

Able to work in all-weather conditions. 

Must be able to safely lift, carry, and move materials independently and with team assistance when necessary. 

Ability to perform physical tasks including pushing, pulling, grasping, bending, stooping, kneeling, climbing, and reaching overhead. 

Must be able to stand and walk for extended periods, including on uneven surfaces and stairs. 

Ability to safely handle heavy, bulky, or awkward items using proper lifting techniques and assistance as needed. 

Capable of working in a physically demanding environment with frequent movement and manual labor activities. 

Perks  

Work with an enthusiastic team and create lasting memories 

Free parking 

Competitive pay 

Paid time off 

Medical, dental, and vision Insurance 

Life insurance 

401K 

Free admission for employees and their immediate family 

Employee discounts on food and merchandise 

Generous pass exchange program with area attractions 

If you believe you meet the qualifications above and have an interest in joining the Anakeesta team, please apply online – thanks for your interest!