Guest Service Agent

Position: Guest Service Agent      

Department: Front Desk

Primary Responsibilities:

·         Maintain
a warm, friendly and professional demeanor at all times

·         Professional
speech and ability to communicate effectively and pleasantly

·         Check
guests in and out according to hotel standards

·         Setting
up and settling guest accounts according to accounting processes

·         Great
phone etiquette

·         Maintain
control of room keys

·         Ability
to balance room inventory

·         Assist
in accommodating guest requests

·         Be
able to maintain bank handling according to standard operating procedures

Secondary Responsibilities:

·         Maintain
thorough knowledge of room inventory and offer up sale on rooms to increase
incentive

·         Maintain
knowledge of resort amenity, dining, and activities

·         Arrive
promptly for any shifts scheduled

·         Keeping
the office clean and orderly (front and back offices)

·         Other
project or duties to meet guest needs

Normal Working Hours: (Shift, days)

·         Shifts
vary and must be able to work flexible shifts. Weekend and holidays are required
and possible overtime

To be successful in this position, the ideal
candidate must meet the following criteria

in addition to The Greenbrier Service Standards for
All Employees.

Past Work Experience Requirements:

·         Prior
hotel and / or customer service experience preferred

Educational Requirements:

·         High
School Diploma or G.E.D.

·         Pursuing
hospitality or related degree preferred

Technical Requirements:  

·         Basic
computer skills

·         General
knowledge of office and telephone procedures

·         Knowledge
of basic accounting functions

·         Experience
with Opera (Property Management System) and Knowcross is beneficial

Required Supervision:

·         Reports
to Front Office Supervisor and Front Office Manager

·         Must
be able to work independently and make sound business decisions

Other Requirements:

·         Consistent demonstration of the Twelve Greenbrier
Values

·         Commitment to the job

·         Flexible
with regards to scheduling

Entry level position

*Requirements are subject to change