GUEST SERVICE AGENT HAMPTON INN
Boost your chances before you apply.
Double Star Hospitality Morgantown
Morgantown, WV, US
Summary
The Guest Service Agent is responsible for welcoming guests, managing check-ins and check-outs, and handling reservations. They also coordinate with housekeeping and maintenance teams to ensure a high-quality guest experience.
Job Description
Benefits:
- Employee discounts
- Paid time off
- Competitive salary
- Flexible schedule
- Opportunity for advancement
About the Role:Join HAMPTON INN Morgantown as a Guest Service Agent, where you'll be the friendly face that welcomes guests to our vibrant hotel. In this dynamic role, you will play a crucial part in ensuring a memorable stay for every visitor while representing a company known for its exceptional service and hospitality.
Responsibilities:
- Greet and check-in guests with a warm and welcoming demeanor.
- Handle guest inquiries and resolve issues promptly and efficiently.
- Manage reservations and maintain accurate guest records.
- Provide information about hotel amenities, services, and local attractions.
- Assist with billing and payment processes during check-out.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Maintain a clean and organized front desk area.
- Uphold hotel policies and procedures to ensure a safe environment for guests and staff.
Requirements:
- High school diploma or equivalent; hospitality experience preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using hotel management software and Microsoft Office.
- Ability to work flexible hours, including weekends and holidays.
- Positive attitude and a passion for providing outstanding guest service.
- Ability to multitask and thrive in a fast-paced environment.
- Previous experience in customer service or hospitality is a plus.
About Us:Hampton Inn Morgantown has been serving guests with excellence for over a decade, creating a welcoming atmosphere that keeps visitors coming back. Our commitment to quality service and guest satisfaction has made us a preferred choice in the area, and our employees love the supportive team culture and opportunities for growth within the company.
