Guest Room Attendant-Wellsworth Hotel

Responsibilities

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness.  Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.  Ensures the confidentiality and security of all guest rooms. 

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts. 
• Handle guest complaints ensuring guest satisfaction. 
• Maintains standards of quality and cleanliness throughout daily assignments. 
• Observes all house and safety rules, housekeeping room procedures, and security procedures. 
• Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. 
• Returns and restocks cart at end of shift. 
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. 
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Shaner Hotels has an exciting opportunity at our 203-room Wellsworth Hotel in beautiful Southbridge, Massachusetts. Blending historic charm with modern sophistication, the Wellsworth Hotel offers guests an exceptional experience in a beautifully restored property featuring contemporary amenities, timeless character, and world-class hospitality.

Located in the heart of charming New England, the hotel is conveniently positioned within an hour's drive of both Boston and Hartford, making it an ideal destination for business, leisure, and group travelers. As an IACC-accredited conference center, the Wellsworth Hotel features 24,000 square feet of state-of-the-art meeting and event space, providing an impressive setting for corporate meetings, conferences, weddings, and social gatherings.

Guests enjoy a full-service hospitality experience with elegant accommodations, an exceptional food and beverage operation, a restaurant and lounge, indoor pool, and an extensive fitness center featuring racquetball and basketball courts. The Wellsworth Hotel combines the warmth and character of a historic property with the technology, comfort, and service standards expected from a modern hotel.

If you're passionate about hospitality and dedicated to creating memorable guest experiences, The Wellsworth Hotel offers an outstanding opportunity to grow your career with Shaner Hotels. Join a team committed to excellence, innovation, and delivering exceptional service in a truly unique New England destination.