Guest Relations Team Member (Ages 16+) – Summer Seasonal Job

Guest Relations Team Member (Ages 16+) - Summer Seasonal Job

Department: Admissions / Guest Relations
Reports To: Guest Relations Lead and Admissions & Guest Relations Supervisor
Position Type: Seasonal (weekends through end of October)

About the Job

Want a summer job where you get to help people and be part of the fun? As a Guest Relations Team Member at Enchanted Parks, you'll be the friendly face guests turn to for help, answers, and park information. If you're outgoing, helpful, and enjoy working with people, this is a great way to gain customer service experience while enjoying an exciting park environment.

NEW! Team Members who work after 4pm during Fright Fest will earn an additional $2/hr on top of their standard rate of pay!

Why Work at Enchanted Parks?

• Free park admission
• Team member ride nights and special events
• Flexible scheduling that works with school and summer plans
• On‑the‑job training provided
• Great experience for communication, problem‑solving, and customer service skills
• Open to applicants 16 years and older
• NEW! Earn an additional $2/hr incentive after 4pm during Fright Fest!
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What You'll Do

• Greet guests and help answer questions about the park
• Sell tickets, season passes, and other admissions products
• Handle transactions accurately and responsibly
• Listen to guest concerns or feedback and help find solutions
• Respond to guests in person, by phone, or electronically
• Maintain a clean, friendly, and welcoming work area
• Rent strollers and wheelchairs when needed
• Use multiple computer systems to assist guests
• Manage Lost and Found items and inventory
• Help create a positive guest experience every day
• Assist with additional duties as assigned by leadership

What We're Looking For

• Minimum age: 16
• Friendly, positive attitude and strong communication skills
• Comfortable speaking with guests face‑to‑face and over the phone
• Ability to multitask and stay calm in busy situations
• Willingness to work evenings, weekends, and holidays
• Ability to adapt quickly and problem‑solve
• Comfortable using computers and learning new systems
• Able to stand for long periods and work outdoors in various weather
• For Lost & Found/Rentals: ability to lift up to 40 lbs
• Strong teamwork skills and professional behavior

Other Duties

Additional responsibilities may be assigned as needed to support park operations.

Ready to Apply?

Apply online at EnchantedParks.com/Jobs

Enchanted Parks is a Smoke‑Free, Drug‑Free Equal Opportunity Employer.