GSMR Crowd Control
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American Heritage Companies
Bryson City, NC, US
Summary
Responsible for maintaining crowd control, safety, and efficient flow during train excursions. Assists passengers with boarding, seating, and provides customer service while keeping track areas clear.
Job Description
Job Details: Job Location: Great Smoky Mountains Railroad Scenic Railroads - BRYSON CITY, NC, Salary Range: $12.00 - $15.00Hourly, Division/Department: Special Events
Job Title: Crowd Control
Reports To: Business and Safety Manager
Type of Position: Non-Exempt / Hourly
Employee Classification: Seasonal/Temporary
Location: Bryson City
Compensation: $12-15 hourly
Job Summary: Responsible for keeping the crowd in control, peaceful, and flowing efficiently during all points of POLAR EXPRESS train excursions.
Essential Duties and Responsibilities:
Assist in directing passengers to the correct boarding/waiting area.
Must scan and watch the crowd constantly for anyone that may need assistance.
Answer questions and provide customer service as needed.
Constantly keep watch and do not get distracted.
Assist in keeping the train track clear of people.
Once train deboards, make sure crowd exits the train area swiftly.
Other duties as assigned by the Business and Safety Manager.
Assistance with seating when requested.
Work Environment:
Must be able to work a flexible schedule with night, weekend and holiday hours.
Must be able stand for extended periods of time.
Qualifications: Education, Skill and Work Experience Requirements:
Must have great communication skills with the ability to provide excellent customer service.
Must be comfortable with public speaking in an assertive but friendly manner.
Must have the ability to deal with difficult people and situations with grace and professionalism when called upon to do so. Must be able to work in a team orientated environment.
