Group Sales Manager

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. 

Location

Hyatt Centric Santa Monica

Overview

The Group Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

Responsibilities

Revenue Generation: Proactively solicit, negotiate, and close group and corporate accounts to consistently meet or exceed quarterly and annual revenue targets.

Strategic Prospecting: Identify and develop new business opportunities through targeted outbound sales initiatives, local networking, and industry events.

Cross-Functional Collaboration: Collaborate closely with Event Sales, Event Planning, and Operations teams to deliver exceptional client experiences and ensure seamless execution of group contracts.

Pipeline & Data Management: Maintain accurate records, reporting, and pipeline management using Hyatt systems to optimize sales tracking and forecasting.

Relationship Management: Serve as the primary point of contact for meeting planners and corporate clients, conducting immersive, professional site inspections that highlight the unique features of the property.

Market Intelligence: Monitor industry trends, evaluate competitor strategies, and analyze production data within assigned segments to optimize Average Daily Rate (ADR) and occupancy.

Qualifications

Experience: 2+ years of progressive hotel sales experience, ideally within a lifestyle brand or full-service corporate/group environment.

Service Mindset: A genuine passion for delivering exceptional service in a fast-paced environment with a proven track record of client satisfaction.

Technical Savvy: Solid computer proficiency and comfort working within CRM and hotel systems (such as Envision, Delphi, or Opera) to manage accounts and log daily activity.

Communication: Exceptional written, verbal, and presentation skills, with a proven ability to confidently pitch to executive-level clients and stakeholders.

Core Competencies: Strong negotiation skills, a highly organized approach to multi-tasking under deadlines, and a self-motivated mindset. Must be able to maintain confidentiality of information. Perform other duties as requested by management.

Benefits

We are pleased to offer a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

Posting Date

This job opening was posted on [insert date] and will remain open for at least 75 days.