Group Revenue Manager (GRM) - Full Time

Role: The Group Revenue Manager (GRM) is responsible for maximizing group revenue and profitability through strategic evaluation, pricing, and management of all contracted block business and long-term displacement opportunities. This role partners closely with Sales, Catering, and Event Management to drive optimal business decisions across all group segments. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

Remote work may be considered for highly qualified candidates, depending on experience.

Qualifications:

• Education: Bachelor’s degree in Hospitality, Business, Finance, or related field preferred.
• Experience: 3–5+ years of experience in revenue management, group sales, or hotel analytics, preferably in a full-service or luxury property.
• Skills: 
  • Strong analytical and financial modeling skills
  • Advanced knowledge of revenue management systems and Excel
  • Strategic thinking and decision-making abilities
  • Strong negotiation and communication skills
  • Ability to collaborate cross-functionally
  • Detail-oriented with strong organizational skills
• Required: 
  • Experience evaluating group business and displacement analysis
  • Knowledge of Marriott reservation systems and revenue strategies
• Preferred:
  • Experience in large hotel or resort environment
  • Familiarity with demand forecasting and pace analysis tools

Required Work Cards needed:

• N/A

Key Responsibilities: Responsibilities include, but are not limited, to the following:

Group Revenue Optimization

• Drive maximum profitability across all group segments, including meetings & events, corporate, SMERF, association, tour series, convention, sports, crew, and social/wedding business
• Evaluate RFPs and develop strategic pricing recommendations
• Perform displacement analysis and assess total account value
• Provide data-driven accept/decline recommendations aligned with overall revenue strategy

Function Space Optimization

• Partner with Catering & Events to optimize ballroom and meeting space utilization
• Ensure profitability through effective use of catering minimums and space-to-room ratio management

Group Wash & Pickup Management

• Monitor block performance, including utilization, attrition, and cutoff adherence
• Analyze wash and slippage trends and execute re-sell strategies to recover unused inventory

Long-Range Forecasting

• Conduct 12–24-month pace and demand analysis to identify need periods
• Evaluate compression patterns and develop forward-looking group mix strategies

Contract & Inventory Controls

• Protect inventory through strategic rate, availability, and inventory controls
• Optimize shoulder dates and peak night production
• Evaluate concessions and recommend blackout dates to support profitability

Market Segment Ownership

• Own strategy, production, and performance for the following segments: 
• Corporate groups
• Association
• Convention
• SMERF
• Tour & travel
• Sports
• Social and wedding groups

Collaboration

• Partner cross-functionally with Sales, Catering & Events, Event Management, DOSM, and the Director of Revenue to ensure alignment and execution of strategies

Performance Metrics (KPIs)

• Group ADR
• Group revenue pace
• Group wash percentage
• Total revenue contribution
• Function space utilization
• Conversion ratio
• Group profitability
• Displacement accuracy

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

Essential Job Functions:

The physical demands described here reflect the essential functions of this position. In compliance with the Americans with Disabilities Act (ADA) and Nevada Revised Statutes (NRS) 613.330, reasonable accommodations will be provided to qualified individuals with disabilities.

Work is performed in a (type of location, i.e., office, kitchen, restaurant, casino, etc.) environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud. Additionally, smoking is permitted in casino areas consistent with Nevada state regulations, which are followed by the employer.

• Interact professionally with management, applicants, associates, and guests in a collaborative, service-oriented environment
• Communicate clearly and effectively, both verbally and in writing, with internal teams and external partners
• Maintain compliance with all Company policies, procedures, job requirements, and daily operational communications
• Perform work primarily in a seated or standing position for extended periods, with the ability to move throughout the property as needed
• Demonstrate mobility including bending, reaching, and navigating office and hotel environments
• Occasionally lift, carry, push, pull, or maneuver items weighing up to 15 pounds
• Utilize standard office equipment, including computers, phones, and related technology systems
• Exhibit strong hand-eye coordination and ability to work with computer-based systems for extended periods
• Apply basic mathematical skills and the ability to interpret numerical data, reports, and analytical outputs accurately
• Maintain visual acuity to read, analyze, and interpret data, reports, and systems with letters, numbers, and symbols