Grocery Staff

Job Details: Job Location: Moscow Food Co-op Downtown - Moscow, ID, Position Type: Full-Time/Part-Time, Education Level: High School, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Any, Job Category: Retail, Grocery Staff / Grocery Stocker

Join Our Grocery Team!

The Moscow Food Co-op is looking for dependable, hardworking, and customer-focused team members to join our Grocery Department! If you enjoy staying active, working with a team, and creating a welcoming experience for customers every day, we’d love to hear from you.

At the Co-op, customer service is our top priority. Grocery Staff play an important role in creating a friendly, helpful, and well-stocked shopping experience for every customer who walks through our doors.

What You’ll Do:

Deliver outstanding customer service by greeting customers, answering questions, and helping shoppers find products
Create a welcoming and positive shopping environment
Stock shelves, coolers, and displays throughout the store
Rotate and face products to keep shelves full, fresh, and organized
Assist with receiving deliveries and organizing backstock
Build and maintain attractive displays and end caps
Keep the sales floor, storage areas, and backroom clean and safe
Monitor product freshness and remove damaged or expired items
Work collaboratively with coworkers across departments
Assist with inventory counts and department projects
Follow food safety and workplace safety procedures

This is a fast-paced, physical position that keeps you moving throughout your shift.

What We’re Looking For:

We’re looking for someone who is:

Excellent customer service skills are a must for this position.
Friendly, approachable, and genuinely enjoys helping people
Comfortable interacting with customers throughout their shift
Reliable with strong attendance and punctuality
Motivated and able to work independently
Comfortable working in a fast-paced environment
Organized and detail-oriented
Able to prioritize tasks and stay productive
Willing to learn about natural foods and Co-op products
Able to lift up to 50 lbs and stand for extended periods

Retail, grocery, stocking, warehouse, or customer service experience is helpful, but we are happy to train the right candidate.

Why Work at the Moscow Food Co-op?

We're a community-minded workplace that values teamwork, inclusion, and employee well-being. 

Employee Perks & Benefits

All employees receive:

20% store discount
Participation in our 401(k) plan
Employee Profit Sharing

Full-time employees receive additional benefits:

Paid Time Off (PTO)
Medical, Dental, and Vision Insurance
Short-term Disability Insurance
Accident and Hospital Insurance
Telemedicine and Mental Health Services

Part-time employees working 20+ hours/week also receive:

Dental Insurance
Short-term Disability Insurance
Accident and Hospital Insurance
Telemedicine and Mental Health Services

Schedule & Availability

Full-time and/or part-time opportunities may be available
Evening and weekend availability required
Early morning stocking shifts may be required
Flexible scheduling within department needs
Must be available to work during holidays and university breaks

Grocery Staff / Grocery Stocker

Department: Grocery
Reports To: Grocery Manager
Status: Hourly, Non-Exempt

Position Summary

The Grocery Staff position is responsible for creating an excellent customer experience while ensuring the Grocery Department is clean, organized, fully stocked, and visually appealing. Grocery Staff work as part of a fast-paced team to maintain product availability, assist customers, support department operations, and help create a welcoming shopping environment throughout the store.

Customer service is a key part of this role. Grocery Staff are expected to provide friendly, knowledgeable, and helpful service to every customer while maintaining productivity and attention to detail.

Essential Duties & Responsibilities

Customer Service

Provide exceptional customer service to all customers and coworkers
Greet customers promptly and offer assistance throughout the store
Help customers locate products and answer questions
Offer product suggestions and share knowledge about Co-op products when appropriate
Address customer concerns professionally and involve supervisors when needed
Support the Co-op’s commitment to hospitality and community engagement

Stocking & Product Management

Stock shelves, coolers, displays, and backstock efficiently and accurately
Rotate product to ensure freshness and proper date management
Maintain organized, abundant, and visually appealing shelves and displays
Prioritize out-of-stock items and maintain product availability
Assist with receiving deliveries and organizing storage areas
Communicate product shortages, damages, or delivery issues to supervisors

Merchandising & Store Appearance

Maintain clean, organized, and fully faced shelves throughout the department
Build and maintain displays, end caps, and promotional areas
Ensure signage and pricing are accurate and properly placed
Support department presentation standards throughout the day

Cleaning & Safety

Maintain cleanliness in retail, storage, and backroom areas
Sweep, mop, dust, and clean as needed throughout shifts
Promptly clean spills and remove trash and recycling
Follow food safety and workplace safety procedures
Maintain a safe environment for customers and coworkers

Teamwork & Communication

Work cooperatively with coworkers across all departments
Communicate professionally and respectfully with staff and customers
Attend department meetings, trainings, and store inventories as required
Assist with training new staff when appropriate
Follow direction from department leadership and Managers on Duty

Co-op-Wide Employee Standards

Customer Service & Communication

Provide excellent customer service by creating a friendly, welcoming, and helpful experience for every customer.
Remain approachable, attentive, and professional while assisting customers, coworkers, and vendors.
Communicate effectively with supervisors and team members regarding customer concerns, product issues, and operational needs.
Offer product suggestions and respond to questions with professionalism, patience, and respect for diverse customer needs and perspectives.
Maintain a positive, solutions-oriented attitude and continuously build product and operational knowledge.

Teamwork & Professionalism

Work cooperatively with all departments to support a respectful, inclusive, and team-oriented workplace culture.
Demonstrate flexibility by assisting in other areas of the store, including cashier backup and cross-department support as needed.
Follow the direction of the Manager on Duty (MOD) and contribute to department and store-wide initiatives.
Assist with staff training and participate in Co-op meetings, inventories, and required training.

Operations & Accountability

Maintain excellent attendance, punctuality, and scheduling flexibility, including arriving on time and following break and time-off policies.
Follow established opening, closing, safety, and operational procedures.
Maintain accurate use of scheduling and timekeeping systems and assist with shift coverage when needed.
Ensure a safe, organized, and professional environment for customers and staff through attention to detail and follow-through.

 Qualifications:  

Required Qualifications

Excellent customer service and communication skills
Ability to work in a fast-paced environment while maintaining attention to detail
Strong organizational and time management skills
Ability to prioritize tasks and work independently
Positive attitude and willingness to work as part of a team
Ability to lift up to 50 lbs regularly
Ability to stand, bend, and move for extended periods of time
Reliable attendance and punctuality
Ability to complete required food safety and Co-op trainings

Preferred Qualifications

Commitment to the mission and goals of the Moscow Food Co-op.
High school diploma or equivalent; grocery, retail, warehouse, stocking, or customer service experience preferred
Knowledge of natural, organic, and specialty foods
Experience working in a team-oriented environment
Motivated, energetic, outgoing, self-directed, positive, adaptable team player.
Highly motivated with a sense of urgency and the ability to work in a fast-paced environment at all times with all levels of employees; able to work on a team or independently.
Basic computer and math skills.
Reliable, dependable, organized and able to handle multiple demands.
Regular, predictable attendance; including weekend, evening, and holiday work required.
Willingness and ability to meet the changing requirements of the job.

Physical Requirements

Remain in a stationary standing or sitting position for long periods of time.
Must be able to move about the store and surrounding co-op properties.
Ascend/Descend ladders and stairs.
Lift and/or move up to 50 pounds; Push/pull hand cart, racks up to 200 pounds.
Frequent kneeling, stooping, squatting, bending, reaching (overhead/front/side/back).
Ability to tolerate varying temperatures.
Ability to stand for long periods and to work in close quarters with other people.