Greeter
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Inns of Aurora
Aurora, NY, US
Summary
The host acts as the primary representative of the restaurant, greeting guests and managing the reservation system to ensure efficient seating. They also support servers and bar staff by assisting with table organization, water refills, and general dining area maintenance.
Job Description
$15/hr plus tips
INNS OF AURORA RESORT & SPA CORE VALUES:
While our employees’ skill sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora handbook:
• Courage
• Initiative
• Dependability
• Flexibility
• Integrity
• Judgment
• Respect for others
KEY RESPONSIBILITIES:
• Greet guests upon arrival and inform them of their reservation status
• Organize and abide by a system to seat guests in an appropriate time frame
• Monitor the guest reservation list
• Ensure the needs of guests are met while they wait for their tables
• Manage and keep track of which tables are available for new guests
• Ensure each server has an adequate amount of tables in their section
• Escort guests to their designated table and inform them of their server name
• Provide menus
• Intuit server ability and personalized needs in regards to volumes of tables
• Assist with moving tables and organizing areas for larger parties
• Tally meal period guest count
• Assist in refilling water, polishing glass and other essential duties throughout shift
• Assist servers and bar staff, as needed
• Attend all mandatory trainings and meetings
• Maintain a professional demeanor and adhere to proper dress policy, as defined in the IOA handbook
• Follow guidelines and expectations as stated in the employee handbook
• Report all issues in the dining area to restaurant management team
QUALIFICATIONS:
• Excellent organizational and verbal communication skills
• Ability to multi-task effectively
• Ability to work while standing for long periods of time
• Ability to maintain neat, professional and clean appearance and practices
• Ability to work while standing for long periods of time
• Ability to work in a team environment with servers, bartenders, chefs, and other Inns of Aurora employees
• Ability to adhere to proper food regulation standard and health and safety standards
• Ability to maintain calm and collected demeanor under stressful and fast-paced working conditions
• Flexibility with guest needs and hourly schedules
PREFERENCES:
• High school or college degree
• Previous host experience or fine-dining host experience
• Knowledge and understanding of workplace safety procedures
• General wine, food and fine-dining knowledge
SPECIAL POSITION REQUIREMENTS:
• Must be able to stand for long periods of time (approximately 8-10 hours)
• Able to lift up to 20 pounds
• TIPS certifications; will train as needed
We are proud to offer outstanding benefits to all of our employees.
Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.
Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.
We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.
The distinctive Inns of Aurora—steeped in history, restored to luxury.
Founded as a passion project in 2003 by Pleasant T. Rowland—noted philanthropist, educator, and creator of American Girl—the Inns of Aurora is the premier luxury resort in New York’s unspoiled Finger Lakes region. Recently featured in Vogue, Condé Nast Traveler, and Town & Country, the Inns of Aurora earned its place in 2019 as one of the Top Fifteen Resorts in the U.S. in Travel+Leisure’s prestigious World’s Best Awards.
The Inns of Aurora is run by a passionate, diverse, and industry-leading team committed to acting as stewards of historic Aurora and creating lifelong memories for its guests. Guided by the leadership qualities of courage, initiative, dependability, flexibility, integrity, and respect for others, the award-winning staff at the Inns of Aurora embody hospitality while building together a company for which they’re proud to work.
Founded
2003
Company size
201-500 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Aurora, New York
The distinctive Inns of Aurora—steeped in history, restored to luxury.
Founded as a passion project in 2003 by Pleasant T. Rowland—noted philanthropist, educator, and creator of American Girl—the Inns of Aurora is the premier luxury resort in New York’s unspoiled Finger Lakes region. Recently featured in Vogue, Condé Nast Traveler, and Town & Country, the Inns of Aurora earned its place in 2019 as one of the Top Fifteen Resorts in the U.S. in Travel+Leisure’s prestigious World’s Best Awards.
The Inns of Aurora is run by a passionate, diverse, and industry-leading team committed to acting as stewards of historic Aurora and creating lifelong memories for its guests. Guided by the leadership qualities of courage, initiative, dependability, flexibility, integrity, and respect for others, the award-winning staff at the Inns of Aurora embody hospitality while building together a company for which they’re proud to work.
Founded
2003
Company size
201-500 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Aurora, New York