Greenway Dodge - Service Advisor
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GREENWAY AUTOMOTIVE
Orlando, FL, US
Summary
The Service Advisor acts as the primary point of contact for customers, interpreting their automotive needs and coordinating repairs with mechanics. They are responsible for managing service delivery expectations, selling additional services, and ensuring customer satisfaction throughout the repair process.
Job Description
Job Details: Job Location: Greenway Chrysler Jeep Dodge - Orlando, FL, Salary Range: Undisclosed, Greenway Dodge is looking for an experienced and motivated automotive dealership Service Advisor to join our team!
The ideal candidate is a high energy individual who is looking for an opportunity to gain experience and learn from a dedicated team of mentors. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.
If this sounds like the perfect opportunity for you, then we encourage you to apply now!
RESPONSIBILITIES:
Greets and consults with customers to interpret their needs and arrange for appropriate service
Serves as the primary point of contact for all automotive service and repair matters
Consult with mechanics about necessary repairs and possible alternatives to expensive work
Sells additional needed services
Sets and manages the expectations for service delivery for both the customers and mechanics
Continuously updates customers on repair needs and completion times
Verify that the final invoice reconciles with the work performed on the repair order
Performs other duties as assigned
: QUALIFICATIONS:
One year of dealership Service Advisor experience, preferred
Proven track record of achieving exceptional Customer Satisfaction
Must have a valid driver's license and be in good standing
Must exhibit personal and professional integrity
Must have a desire for a long term career with a growing organization
CDK experience; highly preferred
BENEFITS:
Competitive Pay
Employee Purchase and Service Discounts
Paid Vacation
Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
401(k) Retirement Savings Plan
Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 34 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.
Greenway Automotive began with 1 Ford store in 1995, and has now grown to become the 5th Largest Privately Held Automotive Group in the US, and the 11th Largest Automotive Dealership Group Overall based on the 2017 Automotive News roundup of the Top 150 Dealership Groups in America.
Greenway’s 2,800+ associates help our customers with automotive sales and service needs through 47 dealerships in Alabama, Florida, Georgia, Missouri, South Carolina, Tennessee, and Texas representing a wide variety of franchises such as Alpha-Romeo, Buick, Chevrolet, Chrysler, Dodge, Fiat, Ford, GMC, Honda, Hyundai, Jeep, Kia, Mazda, Mitsubishi, Nissan, Ram, and Toyota. Greenway also maintains holdings overseas.
We believe that our associates are our future and that we always treat clients in our store as we would treat an honored guest in our home. The Greenway Auto Group was built from day one on the core values of consideration, cooperation, and communication.
If you are someone who is a Progressive Thinker, who is Entrepreneurial and Growth Minded, and who is committed to a Customer-First Mentality, we’d like to talk to you!
Founded
1995
Company size
1,001-5,000 employees
Industry
Transportation and Logistics
Org type
Privately Held
Headquarters
Orlando, Florida
Greenway Automotive began with 1 Ford store in 1995, and has now grown to become the 5th Largest Privately Held Automotive Group in the US, and the 11th Largest Automotive Dealership Group Overall based on the 2017 Automotive News roundup of the Top 150 Dealership Groups in America.
Greenway’s 2,800+ associates help our customers with automotive sales and service needs through 47 dealerships in Alabama, Florida, Georgia, Missouri, South Carolina, Tennessee, and Texas representing a wide variety of franchises such as Alpha-Romeo, Buick, Chevrolet, Chrysler, Dodge, Fiat, Ford, GMC, Honda, Hyundai, Jeep, Kia, Mazda, Mitsubishi, Nissan, Ram, and Toyota. Greenway also maintains holdings overseas.
We believe that our associates are our future and that we always treat clients in our store as we would treat an honored guest in our home. The Greenway Auto Group was built from day one on the core values of consideration, cooperation, and communication.
If you are someone who is a Progressive Thinker, who is Entrepreneurial and Growth Minded, and who is committed to a Customer-First Mentality, we’d like to talk to you!
Founded
1995
Company size
1,001-5,000 employees
Industry
Transportation and Logistics
Org type
Privately Held
Headquarters
Orlando, Florida
