Graceland Tour Guide - PART TIME
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Elvis Presley Enterprises
Memphis, TN, US
Summary
Provide high-quality guided tours to visitors through verbal presentations and audio equipment. Assist guests with inquiries, equipment troubleshooting, and ensure a safe and welcoming environment.
Job Description
Elvis Presley Enterprises
Become a part of the exciting growth at Graceland!
Since opening to the public in 1982, Elvis Presley's Graceland has hosted over 20 million visitors from every state in the union and nearly every country of the world. Graceland welcomes over 500,000 visitors each year, is one of the five most visited home tours in the United States, and is the most famous home in America after The White House.
In 1991, Graceland was placed on the National Register of Historic Places. In 2006, it was designated a National Historic Landmark.
Graceland visitors come from all walks of life, all ages, all musical tastes, all income levels, all educational backgrounds, and all parts of the world.
Our employees are ambassadors to Memphis and work hard to ensure all of our guests are treated with the same southern hospitality that Elvis Presley was known for.
This is a part-time position located in the Tour Operations Department having variable/flexible working hours to include weekends, holidays, evening, and overtime as needed. This is an internal/external recruitment.
RESPONSIBLITIES: Under the supervision of the VP of Archives and Exhibits and the Tour Operations Supervisors:
- Provide a quality tour to guests at Graceland in various positions through both verbal spiels and through audio equipment.
- Assist with the audio equipment by delivering instruction to guests and assist with any problems that may occur.
- Greet guests, provide excellent guest service, answer questions and direct them to proper locations.
- Assist with inspection of work area/equipment and provide a daily report of repairs and concerns to supervisors.
- Assist with SRT and VIP tours as assigned.
- Assist guests in all types of situations including emergency situations; administer First Aid when required.
- Research information as required.
- Assist in other duties as necessary or assigned.
REQUIRED SKILLS, KNOWLEDGE AND ABILITIES: Ability to cope with a heavy workload; excellent communication and interpersonal skills are essential; ability to perceive and deal with sensitive issues and maintain confidentiality; ability to deal successfully with a wide range of people; ability to work under pressure of deadlines and competing needs; ability to be flexible and adaptable to all types of situations.
PHYSICAL REQUIREMENTS: Ability to stand and walk for long periods of time; ability to lift boxes weighing up to 25lbs; ability to consistently lift 30lbs throughout the day; ability to stoop and reach; ability to climb stairs; good clear speaking voice is essential.
SPECIAL CONDITIONS: No smoking or eating in the work area; uniform is required.
CONDITIONS OF EMPLOYMENT: Work flexible hours and overtime as required; ability to work in all types of weather conditions.
APPLICATION PROCESS: Please apply online through the Careers portal in Dayforce. Must be able to pass a background check and pre-employment drug test. We are an equal opportunity employer. This position will remain open until filled.
Notice: Screening tests for alcohol and illegal drug use will be required before hiring and during your employment with this company.
Since opening to the public in 1982, Elvis Presley's Graceland has hosted millions of visitors from every state in the union and nearly every country of the world. Graceland welcomes over 500,000 visitors each year, is one of the five most visited home tours in the United States, and is the most famous home in America after The White House. In 1991, Graceland was placed on the National Register of Historic Places. In 2006, it was designated a National Historic Landmark. Graceland visitors come from all walks of life, all ages, all musical tastes, all income levels, all educational backgrounds, and all parts of the world. The demographics are broad.
Elvis Presley Enterprises, Inc. (EPE) is the corporate entity that was created by the Elvis Presley Trust to conduct business and manage its assets, including the Graceland operation.
Joel Weinshanker owns the rights to Graceland's operations, with Authentic Brand Group, LLC and the Presley family as partners. Lisa Marie Presley retains a 15% ownership in the company and continues to be involved in major business decisions, as does her mother Priscilla.
Lisa Marie Presley retains 100% sole personal ownership of Graceland Mansion itself and its over 13-acre original grounds and her father's personal effects - meaning costumes, wardrobe, awards, furniture, cars, etc.. She has made the mansion property and her father's personal effects permanently available for tours of Graceland and for use in all of EPE's operations.
Jack Soden is the President and CEO of EPE and is based in the Memphis office. This top management team is supported by the vice-presidents, directors, managers and staff of the various departments of EPE, including marketing & media, sales, accounting, operations, human resources and the various sub-departments within these.
Founded
1982
Company size
201-500 employees
Industry
Entertainment Providers
Org type
Privately Held
Since opening to the public in 1982, Elvis Presley's Graceland has hosted millions of visitors from every state in the union and nearly every country of the world. Graceland welcomes over 500,000 visitors each year, is one of the five most visited home tours in the United States, and is the most famous home in America after The White House. In 1991, Graceland was placed on the National Register of Historic Places. In 2006, it was designated a National Historic Landmark. Graceland visitors come from all walks of life, all ages, all musical tastes, all income levels, all educational backgrounds, and all parts of the world. The demographics are broad.
Elvis Presley Enterprises, Inc. (EPE) is the corporate entity that was created by the Elvis Presley Trust to conduct business and manage its assets, including the Graceland operation.
Joel Weinshanker owns the rights to Graceland's operations, with Authentic Brand Group, LLC and the Presley family as partners. Lisa Marie Presley retains a 15% ownership in the company and continues to be involved in major business decisions, as does her mother Priscilla.
Lisa Marie Presley retains 100% sole personal ownership of Graceland Mansion itself and its over 13-acre original grounds and her father's personal effects - meaning costumes, wardrobe, awards, furniture, cars, etc.. She has made the mansion property and her father's personal effects permanently available for tours of Graceland and for use in all of EPE's operations.
Jack Soden is the President and CEO of EPE and is based in the Memphis office. This top management team is supported by the vice-presidents, directors, managers and staff of the various departments of EPE, including marketing & media, sales, accounting, operations, human resources and the various sub-departments within these.
Founded
1982
Company size
201-500 employees
Industry
Entertainment Providers
Org type
Privately Held
