Golf Course Marshal
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Massanutten Resort
VA
Summary
The Golf Course Marshal manages the flow of play on the course while providing excellent customer service to golfers. They also assist with course maintenance tasks and mediate disputes between groups when necessary.
Job Description
Massanutten Resort
Job Summary
The Golf Course Marshal provides excellent customer service and promotes the game of golf through monitoring play on the golf course. Ensure that play moves smoothly and customers adhere to course policies and procedures. High school diploma or the equivalency is necessary unless currently attending school. A valid driver’s license is required to operate golf carts. The Course Marshal position requires that an employee work for long periods of time outside in different types of weather. Physical requirements include stooping, bending, and lifting an average weight of 30 pounds.
Required
- High School diploma or equivalent (unless currently attending school)
- Valid driver’s license
- Dependable with a strong work ethic
- Excellent communication and interpersonal skills
- Excellent customer service skills
- Good problem-solving skills
- Ability to work with others
Preferred
Golf course experience a plus
Typical Schedule
Days:
Varied, including weekends and holidays
Hours:
Set Hours - 16 Hours Required Weekly
Core Responsibilities
- Manage the flow of the golf course through excellent customer service while responding to golfers’ questions, requests, and concerns
- Inform golfers about golfing operations, including restroom locations, water coolers, refreshments, pin placements, tee locations, wet areas, etc.
- Direct golfers around the course, if they are unfamiliar with the layout
- Inform golfers about course policies, and let golfers know when they might be in violation of course policy
- Assist golfers search for lost balls or gently suggest they give up the search to keep the pace of play going as needed
- Mediate disputes that might arise between groups on the golf course when appropriate
- Seek out opportunities to care for the course, including repairing ball marks, sanding tee-boxes, replacing divots, picking up debris, etc.
- Look for ways to maintain the pace of play on the golf course
- Inform Golf Shop Supervisor of any problems or complaints from customers as soon as possible
- Other duties as assigned by management
For more information, please contact Mary Turner at 540.417.2235
Upholding high standards of customer service and quality, Massanutten Resort prides itself in providing remarkable experiences in all that it has to offer. With 6,450 acres of resort property, housing 2,700 timeshare units and hotel rooms, Massanutten is a four season resort that hosts an estimated 1 million visitors annually. Nestled in the heart of the Shenandoah Valley, surrounded by national parks and historical sights, Massanutten provides a family-friendly vacation destination with a variety of recreational amenities. From skiing, snow tubing, two 18 hole golf courses, an indoor and outdoor waterpark, full-service spa, and much more, we offer fun and relaxation for guests of all ages and abilities.
Constantly striving to exceed guest expectations, we task each one of our team members with fully embodying our strong commitment to safety and excellent service. Each interaction our staff has with a guest contributes to shaping the overall guest experience. The goal is to use each one as an opportunity to share what makes this resort truly special - our staff members, our culture, and the place we call home.
Join us today in creating memorable experiences in a dynamic and engaging team environment. All of our employees are encouraged to take advantage of resort amenities including skiing, golf, year-round waterpark, mountain bike trails, and many other recreational activities. We also offer comprehensive medical, dental, life and supplementary insurance options to full-time employees. And as a reflection of the resort’s commitment to its employees, we also offer an Employee Stock Ownership Plan (ESOP), a qualified retirement plan, as a company sponsored reward for valuable service.
Thank you for taking the time to explore employment opportunities with us and we look forward to reviewing your application.
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
McGaheysville, VA
Upholding high standards of customer service and quality, Massanutten Resort prides itself in providing remarkable experiences in all that it has to offer. With 6,450 acres of resort property, housing 2,700 timeshare units and hotel rooms, Massanutten is a four season resort that hosts an estimated 1 million visitors annually. Nestled in the heart of the Shenandoah Valley, surrounded by national parks and historical sights, Massanutten provides a family-friendly vacation destination with a variety of recreational amenities. From skiing, snow tubing, two 18 hole golf courses, an indoor and outdoor waterpark, full-service spa, and much more, we offer fun and relaxation for guests of all ages and abilities.
Constantly striving to exceed guest expectations, we task each one of our team members with fully embodying our strong commitment to safety and excellent service. Each interaction our staff has with a guest contributes to shaping the overall guest experience. The goal is to use each one as an opportunity to share what makes this resort truly special - our staff members, our culture, and the place we call home.
Join us today in creating memorable experiences in a dynamic and engaging team environment. All of our employees are encouraged to take advantage of resort amenities including skiing, golf, year-round waterpark, mountain bike trails, and many other recreational activities. We also offer comprehensive medical, dental, life and supplementary insurance options to full-time employees. And as a reflection of the resort’s commitment to its employees, we also offer an Employee Stock Ownership Plan (ESOP), a qualified retirement plan, as a company sponsored reward for valuable service.
Thank you for taking the time to explore employment opportunities with us and we look forward to reviewing your application.
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
McGaheysville, VA
