Golden Circle Server-Gilley's

Job DetailsJob Location: Gilley Physical - PARK CITY, KS 67147Position Type: Full-Time/Part-TimeEducation Level: Not SpecifiedTravel Percentage: NoneJob Summary: Provide friendly and superior guest service to all guests who dine in Gilley’s Gambling Hall while delivering the guests food and drink in a timely manner as well as cashier duties.
 
Essential Job Functions:

Greets guests at assigned tables and ensures each guest needs are met
Returns to each assigned table periodically to ascertain whether additional items are desired
As guests have completed each course, clears empty plates
Serves food and beverages to guests where appropriate
Refills, water, coffee, and other drinks upon request of guests
Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
Observes activity and reports anything that is out of the ordinary
Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
Ensures all guests are kept in play by providing friendly and helpful service at all interactions
Utilizes open body language, politely speaks with and assists guests as needed
Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
Maintains monetary and paperwork accuracy and efficiency within department/property standards
Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount.  Otherwise, ensuring a manager is notified immediately to resolve the situation.
Crosstrain in other F&B areas
Other duties as assigned
QualificationsJob Summary: Provide friendly and superior guest service to all guests who dine in Gilley’s Gambling Hall while delivering the guests food and drink in a timely manner as well as cashier duties.
 
Essential Job Functions:

Greets guests at assigned tables and ensures each guest needs are met
Returns to each assigned table periodically to ascertain whether additional items are desired
As guests have completed each course, clears empty plates
Serves food and beverages to guests where appropriate
Refills, water, coffee, and other drinks upon request of guests
Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
Observes activity and reports anything that is out of the ordinary
Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
Ensures all guests are kept in play by providing friendly and helpful service at all interactions
Utilizes open body language, politely speaks with and assists guests as needed
Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
Maintains monetary and paperwork accuracy and efficiency within department/property standards
Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount.  Otherwise, ensuring a manager is notified immediately to resolve the situation.
Crosstrain in other F&B areas
Other duties as assigned