Global Payroll Specialist

About Melita

Melita is an HR, Benefits, and Payroll outsourcing company, serving and building lasting relationships with small and mid-sized employers in the U.S. and abroad. We were founded over 30 years ago on a simple principle: to help our clients succeed by innovating, serving, and supporting their Human Resources, Employee Benefits, and Payroll needs. As a results-driven organization, we hold ourselves accountable for our promises and we celebrate the successes of our clients. We live by a set of shared values that drive everything we do, and we are known for our high-integrity approach to building relationships with our clients and partners.

Position Summary

The Global Payroll Specialist is a key role on Melita's growing Payroll Services team as we expand our payroll services beyond the U.S. You will own the end-to-end payroll process for our international clients, using primarily ADP and Rippling payroll technologies (with additional platforms possible as we grow), and hold yourself to a standard of 100% error-free, on-time payrolls.

Just as important, you will help build Melita's global payroll capability. As our clients grow into new countries, you will learn each country's statutory, tax, and processing requirements and help stand up the internal processes that let us deliver a complete payroll solution wherever our clients operate. This role suits someone who loves payroll, brings strong critical-thinking and problem-solving skills, and genuinely enjoys learning new systems, rules, and geographies.

Reporting and Scope

• Reports to: Global Payroll Services Manager
• Location: Remote
• Current scope: International payroll clients across multiple countries, with Canada and the United Kingdom currently making up the majority, expanding to additional countries as our client base grows
• Key partners: Client payroll and HR contacts, and Melita's Payroll, Tax, and Client Service teams

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Core Responsibilities:

International Payroll Execution

• Execute and manage the entire payroll process for your assigned international clients using ADP and Rippling payroll technologies, with the goal of 100% error-free payrolls.
• Process new hires, changes, terminations, and off-cycle items accurately and on time for every pay cycle, respecting each country's statutory rules and deadlines.
• Reconcile and validate each payroll before release, and coordinate funding, filings, and reporting as required in each jurisdiction.

Client Partnership

• Work directly with client contacts to collect required data, resolve issues, process changes, and obtain the approvals needed for timely processing of each payroll.
• Earn each client's trust and confidence by executing every detail expertly and on time, so they can focus on their business knowing Melita is on the job.
• Communicate proactively and professionally, and keep clean, well-documented records of every payroll and issue.

Global Expansion and New-Country Build-Out

• Help establish payroll-processing capability in new countries as needed to support key clients: learn the country's statutory, tax, and processing requirements, define and implement the internal payroll process, and partner with the client to launch a complete payroll solution.

Systems and Continuous Improvement

• Become an advanced user of ADP and Rippling payroll platforms (and any additional platforms we adopt) as well as Melita's custom Salesforce CRM.
• Document repeatable processes and contribute to the standards and tools that let the Payroll Services team scale internationally.

Qualifications:

Required Qualifications

• Hands-on payroll experience in US, Canada and the UK; experience in other international jurisdictions is a plus.
• Experience with ADP Workforce Now payroll technology.
• Strong critical-thinking, problem-solving, and attention to detail, with comfort managing payroll for multiple clients under deadline pressure.
• A genuine enthusiasm for payroll and for learning new systems, rules, and geographies.
• Excellent communication skills and a high-integrity, client-first approach.

Preferred Qualifications

• A college degree and/or a professional payroll designation (for example the Canadian PCP or CPM, the UK CIPP, or the US CPP).
• Experience standing up or building out a payroll process in a new country.
• Familiarity with a CRM (Salesforce) and modern, technology-enabled payroll workflows.

What Success Looks Like

• Your clients' payrolls run error-free and on time, every cycle, in every country you support.
• Clients rely on you as their payroll expert and trust your proactive, professional communication.
• When a client expands into a new country, Melita is ready, because you helped build the 

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