Giftware Lead

Description

Branch Store Giftware Lead

Position purpose:

The Giftware Lead is crucial to the success of the giftware section: buying products that differentiates us from our competition, merchandising the products to ensure maximum sales, and providing helpful, knowledgeable customer service to keep them coming back.

Responsibilities/Duties/Functions/Tasks

• Greet customers, advise customers, demonstrate products
• Answer calls using the company phone script.
• Answer radio calls promptly and professionally.
• Special order non-stock out of stock items in accordance with prevailing policy and procedures.
• Complete all housekeeping, back stocking, and task work assignments.
• Provide on-the-job training as deemed necessary by management.
• Attend store meetings.
• Recognize and meet the needs and wants of the store’s customers pertaining to giftware.
• Work closely with the Giftware Buyer in relaying needs and/or suggestions to further their store and other stores with giftware departments.
• Perform competitive shops among local stores carrying similar merchandise 2-3 times per year.
• Attend merchandise market at least once per year.
• Develop and maintain a welcoming merchandising theme of the department.
• Ensure all pricing tasks are completed in a timely manner: tagging merchandise, create skus as needed, proper PO check in procedures.
• Perform inventory as needed.
• Recognize merchandise movements and reduce pricing as necessary to maintain proper inventory levels and fresh merchandise appearances.
• Assist in other areas of the store as needed.
• “On site” attendance must fall within the company standards as outlined in the handbook.
• Any other tasks required as determined by management

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Work every day according to the company mission and core values.
• Perform quality work within deadlines without direct supervision.
• Develop and maintain a positive working relationship with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Complete assigned training.

Requirements

Minimum Qualifications

• Basic computer and math knowledge
• Must be 18 years old or older
• Work Requirements

Physical activity includes: Stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motion.

Physical requirements: Must be able to exert up to 50 pounds of force occasional, and/or up to 20 pounds of force constantly to move objects. Must be able lift at least 40 lbs without assistance, repeatedly from the ground to waist level.

Visual acuity requirements: Giftware Leads are required to have the visual acuity to perform an activity such as: item identification, preparing and analyzing data and figures; transcribing; viewing a terminal; extensive reading; visual inspection involving small defects, small parts at distances close to the eyes.

Required Equipment operations: Giftware Leads must be able to operate computers, various software and internet-based programs, open office, and RF gun, POS system and cash register. Must be able to climb up and down ladders using 3 points of contact.

Behavioral Competencies

Customer Orientation: Cheerfully meets or exceeds customer expectations – both internal and external. Conveys an attitude of genuine service. Sees customer perspective. Maintains communication to address customer expectations, needs and concerns.

Integrity: Maintains a high standard of ethical conduct. Takes responsibility for mistakes, does not blame others. Keeps commitments, treats others with respect.

Teamwork: Recognizes group goals and supports them. Accepts different points of view. Shows respect for team members, builds relationships.