General Motors Fixed Operations Director

Job Details: Job Location: Hanania Automotive Corporate - Jacksonville, FL, Education Level: Not Specified, Salary Range: Undisclosed, Job Category: Automotive, General Motors Fixed Operations Director

Lead a Top-Performing GM Store. Elevate Performance. Drive Results.

Are You Ready to Lead One of the Region's Premier General Motors Service Operations?

Hanania Automotive Group is seeking an accomplished Fixed Operations Director to lead our General Motors dealership's Service, Parts, and Warranty Operations.

This is not a maintenance role—it's a leadership opportunity for someone who lives and breathes General Motors Fixed Operations. We're looking for a leader who understands GM processes, knows how to improve every key performance metric, and can build a culture where customer satisfaction, technician performance, and profitability go hand in hand.

If you're passionate about developing people, maximizing fixed operations performance, and creating an industry-leading customer experience, this is your opportunity to make an immediate impact.

The Hanania Advantage

At Hanania Automotive Group, we invest in leaders who deliver results.

We Offer:

Executive-level compensation with aggressive performance incentives
Medical, Dental & Vision Insurance
Voluntary Benefits
Company-Paid Life Insurance
401(k) with Company Match
Paid Time Off (PTO) & Paid Leave Time (PLT)
Manufacturer training and leadership development
Opportunities for advancement throughout Hanania Automotive Group
Employee discounts on vehicle purchases, parts, and service
A performance-driven culture where great leaders are recognized and rewarded

How You'll Make an Impact 

You'll oversee every aspect of our GM Fixed Operations Department, ensuring operational excellence while driving profitability, customer satisfaction, and employee development.

Responsibilities Include:

Lead all General Motors Service, Parts, Warranty, and Fixed Operations functions. 
Drive improvements in CSI, Effective Labor Rate (ELR), Hours Per Repair Order (HPRO), technician productivity, gross profit, and customer retention.
Develop, coach, and mentor Service Advisors, Technicians, Parts personnel, Warranty Administrators, and department leaders.
Ensure full compliance with General Motors warranty policies, GlobalConnect, GM Global Warranty Management (GWM), and OEM operating standards.
Partner with dealership leadership to develop strategies that improve operational performance and profitability.
Monitor financial performance, departmental expenses, and key operational metrics.
Recruit, retain, and develop top GM-certified technicians and fixed operations talent.
Build a culture of accountability, professionalism, and continuous improvement while leading The Hanania Way.

Why You'll Love Living and Working in St. Augustine, Florida

#1 Ranked School District: The St. Johns County School District consistently ranks as the No. 1 public school district in Florida. For the 2025–2026 school year, it regained the absolute top spot in the Florida Department of Education accountability metrics with an "A" grade. Local public schools hold a perfect 10/10 average district rating on Public School Review, boasting an average math proficiency of 73% and reading proficiency of 72% (well above the state averages of 53% and 52%).

Idyllic Coastal Living: St. Augustine offers wide, white-sand coastlines, direct vehicle beach access, and historic community parks like Ocean Hammock Park Walkway and the Splash Park at the Pier. Residents enjoy a laid-back lifestyle adjacent to America’s oldest city, featuring close proximity to historic sites like the St. Augustine Lighthouse and local events like the weekly farmers market.

A "Foodie Paradise" Culinary Scene: The area is home to exceptional fine dining and farm-to-table cuisine. Local options range from high-end beachside institutions like Sunset Grille—Anastasia Island's most award-winning restaurant and multi-time chowder champion—to upscale oceanfront dining at Harvest & Reel inside the Embassy Suites Resort. Elegant, intimate culinary experiences like Collage and The Drunken Horse St. Augustine lie just minutes away in the historic district.

 
Qualifications: General Motors Experience Required

We're looking for a proven GM Fixed Operations leader who understands what it takes to operate at the highest level.

Qualifications

5+ years of progressive General Motors Fixed Operations leadership experience in a franchised GM dealership.
Previous success as both a GM Service Advisor and GM Certified Technician strongly preferred.
Demonstrated success improving:

Customer Satisfaction Index (CSI)
Effective Labor Rate (ELR)
Hours Per Repair Order (HPRO)
Customer Pay Repair Order Growth
Technician Productivity & Efficiency
Service & Parts Gross Profit

Extensive knowledge of GlobalConnect, GM Global Warranty Management (GWM), GM Service Information (SI), warranty administration, and OEM compliance.
Strong understanding of GM fixed operations reporting, performance metrics, and dealership financial statements.
Experience with CDK or comparable dealership management systems.
Proven leadership ability with a passion for coaching, mentoring, and developing high-performing teams.
Valid driver's license with an acceptable driving record.
Must successfully pass a pre-employment background check and hair follicle drug screening.

The Hanania Way

At Hanania Automotive Group, The Hanania Way is about building high-performing teams, delivering exceptional customer experiences, embracing innovation, and leading with integrity every day.

We're looking for someone who doesn't simply manage a department—but someone who can transform a General Motors Fixed Operations Department into a benchmark for operational excellence.

If you're ready to lead one of the region's premier GM service operations and take your career to the next level, apply today and experience The Hanania Advantage.

An Equal Opportunity Employer

Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.