General Manager, US

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.

• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.

• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

General Manager (GM) – Circles
 

About Us

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.

• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.

• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

About the Role

Circles is looking for an energetic, commercially driven, and hungry General Manager (GM) to spearhead our market operations, drive growth, and own the regional business footprint. This is not a traditional corporate maintenance role—we need a builder who is eager to make a massive impact and prove themselves on a global stage.

As the GM, you will hold full accountability for the regional business performance, spanning the entire lifecycle from expansion to renewals. You will work in a lockstep, co-ownership model with our Field Chief Technology Officer (CTO) to seamlessly bridge commercial ambition with cutting-edge telco technology, unlocking massive ecosystem value.

Key Accountabilities

• Full P&L Ownership: Drive target financial performance, taking absolute accountability for regional annual revenue, margin management, and bottom-line health.

• Joint Expansion Targets: Partner directly with the Field CTO to identify, pursue, and capture new market expansion opportunities, combining commercial strategy with technical capability.

• Retention & Renewal: Safeguard existing revenue streams by building deep client relationships and securing long-term contract renewals across our portfolio.

• Ecosystem & Relationship Management: Act as the primary face of Circles in the market, establishing high-trust relationships with major operators, regulatory bodies, and enterprise partners.

What You'll Do

1. Commercial Leadership & Market Expansion

• Formulate and execute aggressive growth strategies across both B2C (Consumer) and B2B (Enterprise/SaaS) telco business segments.

• Co-lead the expansion framework alongside the Field CTO, ensuring that our SaaS/software value proposition aligns perfectly with the commercial needs of regional operators.

• Navigate complex, high-value sales cycles from initial prospecting through to contract finalization and execution.

2. General Management & Operations

• Break down silos by leading cross-functional teams across Sales, Marketing, Customer Success, and Operations to deliver against localized market needs.

• Cultivate a high-performance, high-accountability culture aligned with Circles' fast-paced, digital-first DNA.

• Ensure absolute alignment between regional business strategies and global product/engineering capabilities.

3. Relationship & Stakeholder Management

• Own senior executive relationships (C-suite and Board level) at partner telcos and enterprise clients.

• Effectively manage complex stakeholder ecosystems, balancing local operational realities with global corporate objectives.
   

What We Are Looking For

Experience

• Telco Mastery: A minimum of 15 years of deep experience within the telecommunications sector driving growth in the US market.

• Strong understanding of BSS and OSS domain.

• The Dual-Threat Advantage: Proven, hands-on experience navigating both B2C and B2B business models. You understand consumer digital-brand dynamics just as well as you understand long-cycle enterprise software/telecom sales.

• Proven P&L Delivery: A track record of owning and delivering against substantial P&L targets, with clear examples of driving business scale, turnaround, or rapid expansion.

• Technical Partnership Experience: Demonstrated ability to partner deeply with highly technical leaders (like a CTO or Chief Architect) to sell and deliver complex technology solutions.

Mindset & Skills

• High Energy & Hunger: You are a self-starter who operates with urgency. You are highly motivated to exceed expectations and establish yourself as a premier industry leader.

• Commercial Sharpness: Exceptional negotiation, structuring, and deal-making skills.

• Exceptional Relationship Management: A charismatic leader capable of building instant rapport, managing friction, and aligning diverse stakeholders behind a single vision.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Data Protection and Privacy Statement 

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Data Protection and Privacy Statement 

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.