General Manager

Job Details: Job Location: Acadiana Mall : LA101 - Lafayette, LA, Salary Range: $57000.00 - $58000.00Salary, Lead the Bakery. Inspire the Team. Become an Auntie Anne's General Manager! 

Our Mission 

To create moments of joy through fresh baked favorites and unforgettable guest experiences. 

Your Role 

Lead the bakery, develop your team, and drive business success every day. 

Known for our iconic freshly baked pretzels, Auntie Anne's delivers crave-worthy treats that make everyday moments better. We're looking for a reliable, results-driven General Manager who takes pride in building high-performing teams, delivering exceptional guest experiences, and leading a culture of accountability, excellence, and operational success. 

As the General Manager, you will have overall responsibility for the bakery's performance, guest satisfaction, team development, financial results, and operational execution. Success in this role includes building a strong leadership bench, developing future managers, improving team performance, and creating a culture of accountability, engagement, and growth. 

If you're passionate about leadership, enjoy developing others, thrive in a fast-paced environment, and are committed to driving results while maintaining a positive team culture, we'd love to meet you. 

What You'll Do 

Lead all daily bakery operations to ensure exceptional guest experiences and operational excellence 

Recruit, hire, train, coach, and develop team members and future leaders 

Build a positive culture focused on accountability, teamwork, communication, and respect 

Drive sales growth and achieve bakery performance goals 

Monitor labor, food costs, inventory, and overall profitability 

Ensure compliance with all company policies, food safety standards, and operational procedures 

Maintain high standards of product quality, cleanliness, food safety, and guest service 

Manage scheduling to support business needs while maximizing team productivity 

Conduct regular performance conversations, coaching sessions, and development planning 

Establish clear performance expectations and provide ongoing feedback to support growth and development 

Identify high-potential team members and prepare them for advancement opportunities 

Hold managers and team members accountable for performance, attendance, guest service, and operational standards 

Support succession planning by developing future Shift Managers, Assistant Managers, and General Managers 

Conduct performance coaching, employee development, and corrective action when necessary 

Ensure accurate cash handling, deposits, inventory controls, and loss prevention practices 

Analyze business metrics and implement action plans to improve results 

Resolve guest concerns promptly and professionally 

Lead by example through professionalism, accountability, and a strong work ethic 

Maintain a clean, organized, and safe work environment 

Foster a culture of continuous improvement and operational excellence 

Perks You'll Love 

Competitive pay 

Performance-based bonus opportunities 

Free on-duty shift meals plus employee discounts on Auntie Anne's favorites 

Paid training and leadership development opportunities 

Career growth opportunities within a growing organization 

Free uniforms 

Eligible benefits may include health insurance, life insurance, paid time off, and a 401(k) plan 

Supportive and team-oriented work environment 

What We're Looking For 

Must be 18 years of age or older 

Reliable transportation and consistent attendance 

Flexible availability, including evenings, weekends, and holidays as business needs require 

Demonstrated commitment to punctuality, including arriving on time, prepared, and ready to work 

Dependable attendance record with the ability to consistently support operational needs 

Strong work ethic and commitment to accountability, ownership, and team success 

Ability to proactively communicate scheduling conflicts, emergencies, or absences in accordance with company policies 

Ability to follow and enforce company policies, procedures, and brand standards 

TB clearance required (if applicable by location) 

2+ years of restaurant, retail, food service, or hospitality management experience preferred 

Previous General Manager, Assistant Manager, Restaurant Manager, Store Manager, or multi-department leadership experience strongly preferred 

Proven experience developing, coaching, and retaining high-performing teams 

Demonstrated ability to build a leadership pipeline and prepare team members for promotion opportunities 

Experience conducting performance reviews, coaching conversations, and corrective action when necessary 

Ability to inspire, motivate, and hold team members accountable while maintaining a positive work environment 

Strong business acumen with experience managing sales, labor, inventory, and profitability goals 

Ability to stand, bend, lift, and remain active throughout a shift 

Comfortable working in warm and cold environments, including around ovens, prep areas, and walk-in coolers 

Basic math skills and proficiency with point-of-sale and business management systems 

Strong communication, leadership, conflict-resolution, and guest service skills 

Food Handler Certification (current or ability to obtain within 30 days of hire) 

High school diploma or equivalent required; additional education is a plus 

Comfortable using smartphones, tablets, scheduling software, and store technology systems 

Demonstrates honesty, integrity, accountability, reliability, and a commitment to developing others 

Successful background check required 

Ready to Lead? 

If you're looking for an opportunity to manage a successful bakery, develop a great team, and grow your leadership career with a recognized brand, Auntie Anne's is the place for you. 

Join our team as a General Manager and help deliver smiles, one pretzel at a time. 

Apply today. We can't wait to meet you! 🥨 
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