General Manager (Auntie Anne's West Town Mall - Madison, WI)

Job DetailsJob Location: Madison, WI 53719Salary Range: $50,000.00 - $50,000.00 SalaryAuntie Anne’s
Fresh Dining Concepts

About Us

Fresh Dining Concepts is a leading franchisee within the GoTo Foods™ family, operating Auntie Anne’s locations across the United States. We are committed to operational excellence, brand integrity, and creating exceptional guest experiences. We’re growing—and we’re looking for talented leaders to grow with us.

Position Summary

General Managers at Auntie Anne’s (Fresh Dining Concepts) are responsible for the overall operation, financial performance, people leadership, and execution of brand standards for assigned locations. Managers may lead teams of 10–40 team members, depending on location.

Store Managers are expected to model and uphold our core leadership characteristics: Integrity & Trust, Ethics & Values, Customer Focus, and Action Orientation.

Essential Duties & Responsibilities

Include but are not limited to:

Hiring & Staffing

Recruit, interview, hire, and retain team members who meet brand and company standards
Ensure appropriate staffing levels to support business fluctuations and peak periods

Team Development & Training

Train team members on product knowledge, service standards, policies, procedures, and sales techniques
Conduct ongoing individual and group training
Coach, counsel, and discipline team members as needed
Build and maintain internal talent pipelines to support growth

Operational Excellence & Quality Management

Analyze store performance and business practices to identify improvement opportunities
Ensure accurate scheduling and timekeeping; audit labor records for compliance
Communicate job expectations, performance goals, and brand standards
Effectively marshal people, resources, and timelines to meet operational requirements

Performance Management & Accountability

Plan, monitor, and evaluate team performance
Complete performance reviews and recommend promotions and merit increases
Promptly and objectively resolve team member issues and conflicts
Address underperformance consistently and appropriately

Team Culture & Engagement

Foster a positive, high‑performing store culture rooted in Fun, Integrity, Belief, Excellence, and Results (F.I.B.E.R.)
Conduct monthly one‑on‑one meetings and quarterly team meetings
Lead by example to inspire pride in the brand and the business

QualificationsQualifications

High School Diploma or GED required; BA/BS in Business or related field preferred
Minimum 2 years of successful management experience
Experience coaching and developing teams in a retail, restaurant, or hospitality environment
Direct P&L responsibility experience preferred
Ability to work flexible schedules, including nights, weekends, and holidays
Experience supervising hourly, supervisory, and management staff
Background or interest in nutrition and wellness a plus (especially for Jamba)
Strong interpersonal, leadership, and financial management skills
Proven analytical, problem‑solving, organization, and planning abilities
Sound judgment, professionalism, optimism, and initiative
Proficiency with computers and common software applications (Microsoft Office, email, etc.)
Ability to communicate effectively in English (verbal and written)

Leadership Competencies

Managing Vision & Purpose

Build strong community relationships through local marketing and sponsorships
Drive store culture, operational standards, and financial excellence
Maintain a positive ownership mindset and full accountability
Ensure consistent delivery of brand service promises, including B.O.O.S.T. principles where applicable

Leading a Winning Team

Empower, motivate, and collaborate with team members and business partners
Translate strategy into action through strong execution
Demonstrate pride in brand leadership and support company initiatives

Communication & Respect

Communicate clearly and effectively one‑on‑one and in groups
Create an inclusive environment where team members feel valued
Prepare clear, professional written communications

Driving Results

Focus on guest satisfaction, quality, safety, and operational efficiency
Continuously develop skills aligned with company goals

Change Leadership

Adapt effectively to evolving business needs
Lead change efforts through clear communication and action
Adjust leadership style to support teams through change

Job Requirements / Physical Demands

Must be 18 years of age or older
Prolonged standing, walking, bending, squatting, and repetitive hand/arm motions
Ability to lift 50+ pounds
Ability to work in a fast‑paced, high‑volume environment
Occasional extended hours, in compliance with state and federal laws
Ability to effectively communicate safety and operational information in English
Ability to evaluate products by taste, color, and smell

Licenses & Certifications

Reliable transportation
ServSafe Certification required (must obtain within 30 days if not current)
Food Handler Permit as required by local regulations
Compliance with all local health department requirements

Work Environment

The work environment characteristics described are representative of those encountered while performing the essential functions of this job.

This job description is not intended to be an exhaustive list of duties and responsibilities and may be modified at any time based on business needs.