General Cleaner H&M Waterloo - Wed/Fri 8a-12p & Sat/Sun 9a-1p

High Dusting

Using a treated high duster, begin cleaning in a counter clockwise direction around the room -  high dust surfaces above shoulder height, i.e., lights above doors, curtain tips, vents and ledges.  Cleaning the High Duster:  Gently brush in a downward direction into service cart.

Sanitizing / Spot Cleaning

Using a germicidal solution, work in a counter clockwise direction around room, sanitizing surfaces below shoulder height, i.e., ledges, chairs, telephone, countertops and trashcans.

Using proper solution, remove fingerprints and smudges from doorknobs and walls.

Using proper solution, spot clean windows.

Bathroom Cleaning

Using germicidal solution, wipe down in the following order:

1. Above and below sink.
2. Toilet seat and the outside of toilet bowl.

The inside of the toilet should be cleaned with a Johnnie Mop and proper germicidal solution. Be attentive to the rim of the toilet bowl to remove germs.  Clean and check soap dispensers and paper dispensers daily.  Refill as needed.

Empty Trash Cans

If liquid is inside the can, remove the liner and wipe trash can.  Place a clean liner in the trash can.

Floor Dusting or Vacuuming

Using a treated dust mophead, begin at the back of the room using the “S” stroke to catch the dust on the leading edge.  Dust under all furniture and in restroom, stopping just inside the door.  Using the counter brush, gently clean the mophead with a downward stroke and sweep up the dust onto a dustpan and dispose of it into the service cart.

When vacuuming, start at the back of the room and work toward the door.  Be sure to get under chairs and other furniture.

Grounds care

Outside areas: should be cleaned and checked several times during the day Completing the following.

- Empty and clean the ash urns and trash cans.

- Police sidewalks, flower beds and curb line for trash and cigarette butts. - - Spot clean spills on sidewalk. Remove gum with scraper. Wipe benches vending machines. Wipe lower window ledges. Hi dust for dust and cobwebs. Clean public area glass as necessary.

- Police parking lot for trash.

Public Common Areas:

Dust mop and spot mop the main hallways. Also making sure that :

-  The glass is cleaned Several times during the day.

-  The planters are cleaned and free from bird waste inside and out

-  Make sure you check for cob webs/ do high dusting of the window areas at least two times per week.  Checking all corners and edges for dirt, cob webs and other foreign debris.

Food Court:

- Clean, remove trash and sanitize tables. Place chairs back under tables. - Spot clean for spills.

- Empty and clean trash cans.

- Remove accumulated dirty trays to wash room and clean using tray power washer. Stack clean trays on shelf for recycled use.

- Police outside eating areas.

Floor Sanitizing

Using the proper germicidal solution, start at the back of the room when sanitizing the floor.  Mop under furniture and behind doors as you back out of the room.

Your Inspection

After completing the room, mentally review your cleaning steps and visually check furniture placement.  Make corrections as needed in order to prevent problems/complaints.

Hall – lobby – stairs – water fountains – furniture – wall spotting and high dusting is done daily.

Customer Relations and Service

1. Knock lightly on door before entering, if occupied.
2. Be friendly and cheerful to customers.  Answer questions in a helpful, courteous manner or refer them to someone who can.
3. Report anything broken or out of order in the room to your supervisor.
4. Work quietly and speak quietly.  Try to reduce or eliminate noise.
5. Stay in your assigned work area unless requested to go elsewhere by your supervisor.
6. Loud talking, laughing, etc. is never acceptable.
7. Always maintain a clean and neat personal appearance while on the job.
8. If you have not completed your work assignment by the end of your shift, be sure to report to your supervisor.
9. Always be courteous