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UJET
US
Summary
All roles at UJET require compliance with legal and regulatory requirements. Personnel must report any suspected violations and complete SDPC training.
Job Description
About Us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx.
If you do not see an opening that matches your skills and experience, feel free to send along your resume and we will reach out should an opportunity matching your skills and experience become available.
UJET is an Equal Opportunity Employer
UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
- Impactful Work: Be at the forefront of innovation, directly shaping the future of customer experience.
- Dynamic Culture: Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
- Comprehensive Benefits: Medical, dental, vision, 401(k) plan, commuter benefits, and more.
UJET is a cloud-native customer experience platform that replaces fragmented contact center 'stacks'.
We help enterprises deliver fast, personalized customer service through intelligent orchestration, mobile-native experiences, and conversational analytics—without the fragmented systems that force agents to swivel between 4-10 disconnected tools.
The UJET Platform
AXO (Agentic Experience Orchestration) — New
A persistent AI layer that runs underneath every interaction, natively integrating enterprise-wide data and systems without forcing agents to manage the chaos.
AI-Powered Contact Center
A modern CCaaS platform that unifies voice, video, chat, SMS, email, and social into one agent workspace.
Core capabilities:
Smart Routing: Context-aware routing based on customer data, agent skills, and interaction history.
Mobile-Native Support: In-app voice, video calling, screen sharing, media exchange, and biometric authentication.
CRM Integration: Native connectors to Salesforce, Zendesk, Microsoft Dynamics, and custom CRMs with real-time data sync.
Unified Agent Desktop: One interface with full customer context, suggested responses, and click-to-execute workflows.
Real-Time Supervisor Tools: Live monitoring, whisper coaching, barge-in, and AI-powered quality management.
Spiral by UJET — Conversational Analytics
100% conversation analysis with autonomous taxonomy generation.
What it does:
Analyzes every call, chat, and email (not the industry standard 3-5% sample)
Auto-generates conversation categories without months of consultant-led taxonomy setup.
Surfaces root causes, sentiment trends, and emerging issues in real-time.
Identifies successful resolution patterns and agent best practices.
We believe AI should empower and equip, so we build with a simple philosophy:
AI for the grind, humans for the gold.
Want a better customer experience? Start with the right foundation.
Start here. ▿
Founded
2015
Company size
201-500 employees
Industry
Software Development
Org type
Privately Held
Headquarters
San Francisco, California
UJET is a cloud-native customer experience platform that replaces fragmented contact center 'stacks'.
We help enterprises deliver fast, personalized customer service through intelligent orchestration, mobile-native experiences, and conversational analytics—without the fragmented systems that force agents to swivel between 4-10 disconnected tools.
The UJET Platform
AXO (Agentic Experience Orchestration) — New
A persistent AI layer that runs underneath every interaction, natively integrating enterprise-wide data and systems without forcing agents to manage the chaos.
AI-Powered Contact Center
A modern CCaaS platform that unifies voice, video, chat, SMS, email, and social into one agent workspace.
Core capabilities:
Smart Routing: Context-aware routing based on customer data, agent skills, and interaction history.
Mobile-Native Support: In-app voice, video calling, screen sharing, media exchange, and biometric authentication.
CRM Integration: Native connectors to Salesforce, Zendesk, Microsoft Dynamics, and custom CRMs with real-time data sync.
Unified Agent Desktop: One interface with full customer context, suggested responses, and click-to-execute workflows.
Real-Time Supervisor Tools: Live monitoring, whisper coaching, barge-in, and AI-powered quality management.
Spiral by UJET — Conversational Analytics
100% conversation analysis with autonomous taxonomy generation.
What it does:
Analyzes every call, chat, and email (not the industry standard 3-5% sample)
Auto-generates conversation categories without months of consultant-led taxonomy setup.
Surfaces root causes, sentiment trends, and emerging issues in real-time.
Identifies successful resolution patterns and agent best practices.
We believe AI should empower and equip, so we build with a simple philosophy:
AI for the grind, humans for the gold.
Want a better customer experience? Start with the right foundation.
Start here. ▿
Founded
2015
Company size
201-500 employees
Industry
Software Development
Org type
Privately Held
Headquarters
San Francisco, California
