Gatehouse Attendant- Glen Eyrie

PRIMARY PURPOSE  

The Guest Services Attendant shall serve The Navigators and fulfill the responsibilities listed below in the spirit of The Navigators calling, values and purpose:  To advance the Gospel of Jesus and His kingdom into the nations through spiritual generations of laborers living and discipling among the lost.   

This position functions as a first in-person point of contact for customers, guests, visitors, donors, vendors, potential business, and Navigator Employees who visit Glen Eyrie.  

ESSENTIAL FUNCTIONS 

Gatehouse 

• Greet an direct Glen Eyrie guests, determining appropriate access to the property, and preparing any paperwork or documentation as needed. 

• Answer a multi-line phone system and manage the Outlook calendar. 

• Responding to and managing emergency communication to/between persons on property, Glen Eyrie Management, 911 services and First Responders 

• Preparing paperwork and documentation for guest interaction 

• Check in guests at the Gate House using our reservation system when Front Desk is closed. 

• Maintaining a Glen Eyrie activity calendar within MS Outlook 

• Acting as a Glen Eyrie and Navigators public relations liaison for visitors to the Gatehouse 

• Determining appropriate access to the property for unannounced visitors according to the policies of the Guest Services department, turning away unannounced visitors when needed in a hospitable way, prioritizing the reserved guest experiences. 

• Interacting with other Glen Eyrie departments regarding arrivals of guests and visitors  

• Interacting with other Glen Eyrie departments regarding guest needs 

Additional Responsibilities 

• Participate in Glen Eyrie Staff and Team meetings/trainings. 

• Participate in Navigators’ on-site learning and development events, Cultural Development and Diversity trainings, or other non-Navigator developmental events as appropriate. 

• Participate in annual processes, such as the organizational Plan and Progress Review (PPR), Engagement Survey, Reaffirmation of the Navigators Code of Conduct, Calling-Core Values-Vision, Statement of Faith, Driver’s Authorization, and other releases as required. 

• Submit time worked on a weekly basis through the Workday Time Tracking system. 

• Must adhere to the handbooks from both the Navigators and Glen Eyrie at all times. 

• Other job-related duties as assigned. 

CORE COMPETENCIES 

• Strong customer care focus. 

• Ability to perform tasks in a largely unsupervised environment. 

MINIMUM AND PREFERRED QUALIFICATIONS  

Spiritual: Belief in and adherence to the Statement of Faith and Mission of The Navigators. 

Experience: Some retail or hospitality experience.  

Technical Knowledge & Skills: Microsoft Office proficiency. Excellent computer skills. 

Communication: Excellent interpersonal and communication skills including verbal & written, to interact with guests and Glen Eyrie staff.

Compensation: $16.35 hourly

The Navigators is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. The Navigators does not discriminate based on race, color, national origin, sex, age, disability, veteran status, or any other status protected by law or regulation.