Gallery Attendant

POSITION SUMMARY

The Gallery Attendant is a part time, public facing position responsible for welcoming guests, monitoring the Lighthouse Immersive exhibit galleries, supporting guest flow, providing wayfinding and basic exhibit information, and helping maintain a safe, orderly, and engaging environment at the Moreno Valley Museum & ArtSpace.

This position is scheduled for 24 hours per week and reports directly to the Floor Operations Supervisor. The role requires a visible presence in assigned galleries and regular interaction with guests throughout the day.

DUTIES AND RESPONSIBILITIES

• Welcome guests and provide a friendly, helpful, and professional presence throughout the Lighthouse Immersive exhibit galleries and public areas.
• Orient guests and provide accurate information about the Lighthouse Immersive exhibit, amenities, operating procedures, venue policies, and other venue offerings.
• Develop and maintain a working knowledge of the Lighthouse Immersive exhibit in order to answer guest questions.
• Monitor assigned galleries and help ensure that guests follow established venue policies, safety requirements, and exhibit guidelines.
• Observe projection, audio, lighting, and other exhibit elements and promptly report interruptions or technical concerns to the Floor Operations Supervisor and Technical team.
• Support guest flow, line management, capacity limits, group arrivals, and transitions between galleries and other venue areas.
• Assist with periods of increased attendance within the exhibit galleries, including school and community group visits and special events.
• Provide wayfinding assistance and help guests locate galleries, restrooms, exits, accessible routes, and other venue areas.
• Respond to routine guest questions and service concerns and promptly refer complaints, incidents, or situations requiring additional assistance to the Floor Operations Supervisor.
• Complete assigned opening and closing responsibilities and confirm that galleries, guest areas, and informational materials are ready for operation.
• Inspect assigned areas and promptly report damage, maintenance needs, spills, safety hazards, accessibility concerns, or unusual conditions.
• Maintain guest information, brochures, and assigned work areas in a clean and organized condition.
• Follow established safety, emergency response, accessibility, security, and incident reporting procedures.
• Use radios and other approved communication tools appropriately to remain connected with the Floor Operations Supervisor and venue teams.
• Assist with attendance counts, guest feedback, checklists, and other routine records as assigned.
• Collaborate with Box Office, Retail, Operations, Security, Cleaning, Technical, and other venue teams to support a consistent guest experience.
• Participate in required training, meetings, and briefings related to the Lighthouse Immersive exhibit, guest service, safety, and venue operations.

JOB SPECIFICATIONS AND QUALIFICATIONS REQUIRED

• Previous experience in customer service, guest services, attractions, immersive entertainment, museums, cultural venues, hospitality, tourism, or live events is preferred.
• Strong verbal communication and interpersonal skills.
• Friendly, patient, dependable, and comfortable engaging with guests of different ages, abilities, and backgrounds.
• Ability to learn and accurately communicate basic exhibit, guest, and venue information.
• Strong observational skills and the ability to recognize and report operational, technical, or safety concerns.
• Ability to communicate venue policies and exhibit guidelines in a courteous and professional manner.
• Ability to follow procedures, accept direction, and work effectively as part of a team.
• Sound judgment and the ability to remain calm and professional when responding to guest concerns or unexpected situations.
• Ability to maintain regular and reliable attendance.
• Flexible availability, including weekdays, weekends, occasional evenings, holidays, school and group visits, special events, and periods of increased attendance.

PHYSICAL REQUIREMENTS

• Ability to stand and walk throughout the exhibit galleries and public areas for extended periods.
• Ability to communicate with guests and employees in person.
• Ability to work in an exhibit environment that may include changing lighting, projected imagery, sound, and other sensory effects, with or without reasonable accommodation.
• Ability to perform routine opening, closing, inspection, and guest service responsibilities throughout assigned areas.
• Ability to perform reasonable physical tasks associated with guest service and venue operations, with or without reasonable accommodation.

PAY AND BENEFITS

• Hourly rate of $17.00.
• Employee discounts on food, beverage, and tickets.

Lighthouse Immersive Studios is an Equal Opportunity Employer. We believe that no individual should be discriminated against based on differences such as age, disability, ethnicity, gender, gender identity or expression, religion, or sexual orientation.

Please note that duties may be added, removed, or reassigned as operational needs require.