(FWS) The Virtue Center - Customer Relations Representative (Fall)

Position Introduction:

The Administrative & Client Services Assistant supports the administrative team at The Virtue Center and helps create a welcoming, professional, and supportive environment for clients, visitors, and staff. The Virtue Center provides help and hope to individuals and families facing challenges through compassionate, trauma-informed, and community-centered care.

This position provides students with experience in nonprofit administration, customer service, office operations, and community-based behavioral health services.

Duties and Responsibilities:

• Greet clients, visitors, and community members in a friendly and professional manner.
• Assist with front desk and receptionist duties, including answering and directing phone calls.
• Assist with scheduling appointments and providing appointment reminders.
• Assist clients with completing intake paperwork and other administrative forms as directed.
• Perform general clerical duties, including filing, scanning, copying, data entry, and document organization.
• Assist with organizing and maintaining client files and administrative records.
• Help keep the reception and waiting areas clean, organized, stocked, and welcoming.
• Restock informational materials, forms, and office supplies as needed.
• Assist with inventory organization and communicate supply needs to staff.
• Assist with updating lobby materials, informational displays, and other media.
• Provide administrative support for special projects, programs, and community events.
• Assist staff with event preparation and coordination as needed.
• Maintain confidentiality of client and organizational information.
• Follow The Virtue Center's policies and procedures regarding confidentiality and professional conduct.
• Complete additional administrative duties and special projects as assigned.

Learning Opportunities:

• Students in this position will gain practical experience in:
• Nonprofit and behavioral health administration.
• Professional communication and customer service.
• Office operations and administrative procedures.
• Confidentiality and professional ethics.
• Community outreach and event support.
• Working within a collaborative, mission-driven organization.

Required Education and Experience:

Must be currently enrolled in the Fall Term as a student at the University of Oklahoma.
Hiring contingent upon verification of current student status.

Must be currently enrolled as a college student and meet Federal Work-Study eligibility requirements.

Qualifications:

• Strong interpersonal and customer service skills.
• Ability to communicate professionally with clients, staff, and community members.
• Dependable, organized, and able to follow through on assigned tasks.
• Comfortable working with individuals from diverse backgrounds and life experiences.
• Ability to maintain confidentiality when working with sensitive information.
• Basic computer skills and familiarity with Microsoft Office, including Word, Excel, and Outlook.
• Ability to learn new computer programs and office procedures.
• Strong attention to detail and willingness to learn.
• Professional and compassionate attitude.

Department Preferences:

• Interest in nonprofit organizations, social services, behavioral health, psychology, counseling, social work, or related fields.
• Previous customer service, receptionist, or administrative experience is helpful but not required.
• Comfortable working in a mission-driven environment serving individuals and families experiencing addiction, mental health challenges, and other barriers.
• A compassionate, respectful, and nonjudgmental approach when interacting with clients and visitors.