(FWS) The Mission - Office & Community Engagement Assistant (FALL)

Position Introduction:

The Office & Community Engagement Assistant provides administrative and program support to The Mission by assisting with client intake, office operations, communications, volunteer engagement, and special events. This position serves as a welcoming first point of contact for clients, volunteers, donors, and community partners while helping ensure the office operates efficiently. The ideal candidate is organized, compassionate, dependable, and enjoys serving others in a nonprofit environment.

Essential Duties and Responsibilities:

• Greet clients, volunteers, donors, and visitors in a friendly and professional manner.
• Assist with client intake, including completing forms, collecting information, and directing individuals to appropriate services.
• Answer and direct incoming phone calls, emails, and general inquiries.
• Provide administrative support including filing, data entry, copying, scanning, and maintaining records.
• Assist with volunteer recruitment, scheduling, communication, and appreciation activities.
• Help coordinate volunteer orientations and provide support during volunteer service opportunities.
• Assist with planning, organizing, and supporting fundraising and community events.
• Prepare event materials, registration packets, signage, and other resources as needed.
• Assist with social media updates, newsletters, or other communications when requested.
• Help maintain an organized, welcoming, and professional office environment.
• Perform other administrative and program support duties as assigned.

Required Qualifications:

• Currently enrolled as a student in good academic standing.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Comfortable interacting with individuals from diverse backgrounds.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information with professionalism.
• Dependable with excellent attendance and punctuality.
• Basic proficiency with Microsoft Office and Google Workspace.

Knowledge, Skills, and Abilities:

• Strong communication and relationship-building skills.
• Professional phone and email etiquette.
• Ability to multitask and prioritize responsibilities in a busy office environment.
• Compassion, empathy, and a heart for serving others.
• Ability to work independently while contributing positively to a team.
• Commitment to representing The Mission with professionalism and integrity.

Physical Requirements:

• Ability to sit or stand for extended periods.
• Ability to occasionally lift and carry up to 25 pounds.
• Ability to move throughout the facility while assisting clients, volunteers, and events.

Required Education:

• Must be currently enrolled in the Fall 2026 Term as an undergraduate student in good standing at the University of Oklahoma.
• Hiring contingent upon verification of current student status.
• Must attach Fall 2026 class schedule.
• Must attach a Resume.
• Must have received and accepted a work study award for the FALL semester.

Department Preferences:

• Previous experience in customer service, office administration, nonprofit work, or volunteer coordination.
• Experience planning events or working with volunteers.
• Familiarity with social media platforms and basic office technology.