Funeral Arranger - Queen of Heaven Mortuary (TEMP)

Location: Queen of Heaven Mortuary 
Status: Non - Exempt, Full Time (TEMP)

 
POSITION SUMMARY
 
Under the general supervision of the Location Manager, the Funeral Arranger interacts with client families during their time of need and is responsible for creating and maintaining a premier level of client family satisfaction. In addition, this position may perform various services and client relations activities, while establishing and maintaining effective communication of efforts with mortuary office administrative staff, parish priests and mortuary officials.
 
ESSENTIAL FUNCTIONS
 
Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.

• Services client families during funeral visitations and interment. Assist with caring for the deceased in a respectful manner. Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Assists in the implementation of choices made by the family/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Ensures customer needs are met directly or through appropriately licensed individuals.
• Arranges, conducts and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner consistent with policies and procedures.
• Confirms authorization to proceed with service arrangements.
• Retains heritage and grows market share through active involvement with community, religious and other organizations.
• Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services.
• Assists with funeral services by:
  • Coordinating the parking of cars
  • Ushering
  • Driving funeral vehicles
  • Assisting at chapel and church services
  • Assisting at cemetery
  • Delivering flowers, caskets, urns, photos and other personal keepsakes or mementos
  • Setting up chairs and the removal, properly cared for and storage of these items.
  • Participation at special functions
• Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of documentation, stationery; information on insurance, health benefits, pension; prearrangement for next of kin.
• Ensures potential preneed referrals are shared with Family Service Counselors.
• Ensures adherence to all applicable professional, municipal, state and federal licensing authorities, rules and regulations.
• Completes and accurately prepares all documents related to services, cremations, maintenance and any other type of data entry.
• Assists with general office duties including answering phones and preparing reports as necessary.
• Assist with the maintenance of vehicles, the facility and property.
• Receives caskets and other funeral home supplies as well as place into inventory.
• Ensures refreshments are available (where allowed by law).
• Completes contracts and other documents as required to provide sales and customer service in accordance with the policies of the Archdiocese of Los Angeles and based on the funding mechanism utilized (cash or installment sales).
• Answers questions, escorts visitors, researches client family files and records and assists client families as needed.
• Attends interment services of client families. Expresses personal interest and concern for the family and strengthens relationships for follow-up calls and appointments with extended family, friends and associates directed to preneed sales presentations.
• Attends meetings and group activities as directed.
• Addresses and resolves customer service issues in a timely manner.
• This position may perform various service and client relations activities.
• Performs other duties as assigned.

Qualifications
MINIMUM QUALIFICATIONS
 
Education and Experience
 
Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically:

• Associate or Bachelor’s Degree preferred.
• Valid Driver’s License, good driving record and automobile insurance.
• California Funeral Director’s licensed preferred or 3 years related experience.

Knowledge, Skills, and Abilities

Knowledge of:

• Computers and some software including MS Office products required.
• Understanding of Christian Burial in the Catholic Church.
• Must be able to read and interpret Mortuary policies, procedures, contracts and customer files such as interment right records.

Skills in:

• Communicate effectively in written and oral form.
• Develop and maintain effective working relationships.
• Provide excellent customer service skills by responding to common inquiries or complaints from customers, co-workers or members of the business community.
• Effectively present information to patron family members, co-workers and management.
• Calculate figures and amounts such as discounts, interest, proportions and percentages and to apply concepts of basic mathematics.
• Excellent interpersonal and communication skills to interact with families at the time of need and create and maintain a premier level of client family satisfaction.

Abilities:

• Bilingual – Spanish/English.
• Available to work weekends and evenings.
• Active member of a Roman Catholic faith community.
• Follow multiple pending requests through to completion.
• Organize and coordinate projects.
• Concentrate and complete moderately complex forms.
• Work independently with initiative and little supervision.
• Maintain confidentiality.

Physical and Environmental Requirements

• Occasionally lift up to 20 pounds.
• Sit for sustained periods of time on a daily basis.
• Perform tasks requiring intermittent bending, stooping, and walking.
• Requires ability to frequently lift or move objects 50 pounds or more.
• Sustain frequent movement of the fingers, wrists, hands, and arms.
• Ability to express or exchange information by means of the spoken word.