Full-Time Remote Intake Specialist (Legal Services) - TX (Houston)
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Alert Communications
Houston, TX, US
Summary
The Intake Specialist serves as the primary point of contact for individuals contacting partner law firms. Responsibilities include evaluating and qualifying incoming inquiries while ensuring a professional and compassionate onboarding process.
Job Description
Full-Time Remote Intake Specialist (Legal Services)
Job Type: Full-Time (Various Shifts) l Pay: $16/hr l Location: Remote (Texas Residents Only)
About the Role
With over 40 years of industry experience, Alert Communications powers client communication for more than 3,000 businesses across North America. We provide 24/7 live answering and intake solutions tailored specifically for the legal sector. Our team manages incoming leads, client onboarding, and ongoing support for law practices nationwide.
We are seeking Full-Time Intake Specialists to serve as the premier point of contact for individuals reaching out to our partner law firms. In this position, you will evaluate and qualify incoming inquiries, deliver compassionate care, and ensure a smooth, professional, onboarding process from the very first interaction.
Key Responsibilities and Requirements:
- Location: Must reside in Texas.
- Communication: Clear, empathetic, and confident phone presence to guide legal callers effectively.
- Availability: Willingness to work one weekend day (Saturday or Sunday) and assigned holidays.
- Experience: Background in customer service, call centers, sales, or hospitality (legal industry experience is a major plus).
- Technical skills: Comfortable using computers, navigating multiple software platforms simultaneously, and typing at least 35 WPM.
- Performance: High standards for accuracy, reliability, and lead handling efficiency.
- Bilingual Advantage: Spanish/English bilingual skills are strongly preferred.
Work-from-Home Setup Requirements:
- Internet: High-speed Fiber or Cable connection (minimum 50 Mbps Download/10 Mbps Upload). Wi-Fi, cellular hotspots, DSL, satellite, or dial-up services are strictly prohibited as primary connections.
- Setup: Dedicated quiet workspace with a direct Ethernet connection to your router/modem.
- Hardware: PC or Laptop running Windows 11 or higher and a wired USB headset with a microphone. (Note: Mac/Apple products, Chromebooks, and tablets are not supported).
Benefits and Perks:
- Employee Stock Ownership Plan (ESOP)
- Comprehensive Medical, Dental, and Vision coverage
- Paid Time Off (PTO)
- 401(k) with company matching
- Employer-Paid Life Insurance
- Legal Assistance Benefits
Alert Communications is an Equal Opportunity Employer.
Alert Communications is your legal intake and retainer expert—helping law firms maximize ROI by converting more leads into signed clients. We offer 24/7/365 call answering with a powerful combination of live agents and AI-driven technology to ensure every lead is answered quickly and accurately. Our bilingual team handles intake using customized scripts and lead qualification to capture every lead, identify high-value opportunities, and drive conversions. With over 60 years of experience, we help law firms grow faster and more efficiently.
Founded
1965
Company size
201-500 employees
Industry
Legal Services
Org type
Privately Held
Headquarters
Camarillo, CA
Alert Communications is your legal intake and retainer expert—helping law firms maximize ROI by converting more leads into signed clients. We offer 24/7/365 call answering with a powerful combination of live agents and AI-driven technology to ensure every lead is answered quickly and accurately. Our bilingual team handles intake using customized scripts and lead qualification to capture every lead, identify high-value opportunities, and drive conversions. With over 60 years of experience, we help law firms grow faster and more efficiently.
Founded
1965
Company size
201-500 employees
Industry
Legal Services
Org type
Privately Held
Headquarters
Camarillo, CA
