Full-Time Remote Customer Experience Specialist - Arizona
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NEXA
Queen Creek, AZ, US
Summary
Provide empathetic and professional support to inbound callers across various industries while managing multiple client protocols. Maintain high performance standards by meeting KPIs related to call wrap-up times and quality assurance.
Job Description
Full-Time Remote Customer Experience Specialist
100% Work from Home l Hiring Immediately l Candidates must reside in Arizona (excluding Flagstaff)
Are you a resilient, detail-oriented communicator who thrives in a fast-paced setting? At Nexa, we operate as a vital 24/7 communication hub for a diverse range of clients. We are seeking compassionate, professional team members to join our high-volume customer experience department.
If you excel under pressure, adapt quickly, and take pride in top-tier service, we want to hear from you!
Day-to-Day:
- Inbound Support: Deliver empathetic, articulate, and professional assistance to inbound callers across various industries.
- Multitasking and Adaptability: Seamlessly switch between unique client protocols, data entry systems, and customized call scripts.
- Performance Goals: Meet and exceed core KPI's, including schedule adherence, average call wrap-up times, and Quality Assurance (QA) standards.
Schedules/Hours:
- Full-time, 10-hr shifts (4 days on, 3 days off)
- Operations run 24/7. Candidate must be able to work at least one weekend day per week and participate in holiday rotations.
Compensation/Benefits:
- $16/hr
- Comprehensive Medical, Dental, and Vision Insurance
- 401(k) with company match, plus an Employee Stock Ownership Plan (ESOP)
- Paid Time Off (PTO)
Tech Requirements to Work from Home:
- PC/Laptop running Windows 11 or higher (Chromebooks, Macs/Apple products, and tablets are not compatible).
- Dedicated, direct-wired Ethernet connection required (Wi-Fi, cellular hotspots, DSL, satellite, or dial-up services are strictly prohibited as primary connections).
- Internet speeds of 50 Mbps Download/10 Mbps Upload.
- Professional-grade wired headset with built-in microphone.
- Minimum screen resolution of 1600x900 and typing speed of 30WPM
- Employees must supply their own compliant hardware during initial onboarding. Upon successful completion of training, Nexa will provide company-issued equipment.
Ready to apply? If you are tech-savvy, dependable, and driven by great customer service, apply today to start your career with Nexa!
Nexa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Nexa is an industry-leading, 24/7 virtual receptionist service with operations across the United States. We specialize in delivering exceptional customer experiences with tech-centered call answering solutions led by our industry-trained virtual receptionists.
We provide basic call center services to enhanced virtual receptionist services including appointment scheduling, lead qualification, CRM integration, and more.
Our clients range from small and medium-sized businesses to enterprise-level partners in the legal, healthcare, commercial, technology, home services, and professional services industries.
Our mission is to improve sales prospects and the customer experience of all of our clients while saving them time and money.
We believe that if we execute, our clients will grow with us, and we work every day to prove it. In the last few years, Answer 1 has experienced tremendous growth, as have our clients.
Founded
1982
Company size
51-200 employees
Industry
Computers and Electronics Manufacturing
Org type
Privately Held
Headquarters
Phoenix, AZ
Nexa is an industry-leading, 24/7 virtual receptionist service with operations across the United States. We specialize in delivering exceptional customer experiences with tech-centered call answering solutions led by our industry-trained virtual receptionists.
We provide basic call center services to enhanced virtual receptionist services including appointment scheduling, lead qualification, CRM integration, and more.
Our clients range from small and medium-sized businesses to enterprise-level partners in the legal, healthcare, commercial, technology, home services, and professional services industries.
Our mission is to improve sales prospects and the customer experience of all of our clients while saving them time and money.
We believe that if we execute, our clients will grow with us, and we work every day to prove it. In the last few years, Answer 1 has experienced tremendous growth, as have our clients.
Founded
1982
Company size
51-200 employees
Industry
Computers and Electronics Manufacturing
Org type
Privately Held
Headquarters
Phoenix, AZ
