Front Office Supervisor, Oregon City, OR

Job Details: Job Location: Oregon City - Oregon City, OR, Salary Range: Undisclosed, Summary

Supervise and coordinate the work of front office staff. Ensure effective and efficient workflow in compliance with Federal and State laws and regulations, and EHN policies and procedures. Assist in the implementation of policies and procedures. Perform work with a focus on effective communication with the patient, coworkers and the physician. Demonstrate cooperation with coworkers while striving to ensure the highest level of patient care and “customer service,” representing EHN in a professional manner at all times.

Supervisory Responsibilities

This position directly supervises non-supervisory employees and carries out supervisory responsibilities in accordance with EHN policies and procedures, and applicable laws. Responsibilities include interviewing, hiring, and training employees; plan and assign work schedule; appraising performance; coaching and developing employees; rewarding and disciplining employees; addressing complaints and resolving problems.

Primary Duties and Responsibilities

Perform the responsibilities of a patient coordinator by checking patients into and out of the clinic, prepping patient charts, scheduling appointments, answering incoming calls, verifying insurance, and other duties to ensure efficient patient flow through the clinic.  
Demonstrate team values through cooperation and consideration of coworkers; foster goodwill among coworkers by providing assistance when needed and sharing information that helps others do their jobs; interact with tact, courtesy and diplomacy.
Effectively communicate with patients, coworkers and doctors; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone.
Address and resolve patient issues.
Ensure sufficient staffing levels for optimum patient care.
Train, coach and manage employees’ performance.  
Provide ongoing feedback to staff; organize and conduct regular meetings designed to inform and motivate employees to carry out their responsibilities in an effective, efficient and timely manner.
Assist in defining and implementing department policies and procedures.
Ensure the work of employees is performed in an efficient, timely and accurate manner, and in accordance to established policies, procedures and protocol.
Protect confidential patient information; use good judgment in sharing confidential information in a manner that is consistent with patient care and current laws and regulations, including HIPAA.
Ensure a safe and healthy environment for all patients and staff; adhere to, and ensure staff adherence to all safety standards as established by OSHA.
Ensure all work is performed in compliance with company policy, department procedures and regulatory requirements, including State and Federal laws and regulations.

Secondary Functions

Other duties which may be necessary or desirable to serve the patient and support the success of the clinic or the company overall.
Qualifications: Education and/or Experience; Certificates, Licenses, and Registrations (Minimum Requirements)

High school diploma or equivalent
4 or more years of relevant experience in a medical setting, and
2 or more years experience in a lead or supervisory role, or
An equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties.

Necessary Knowledge, Skills, and Abilities

Strong organizational and communication skills.
Solid understanding of HIPAA regulations.
Demonstrated leadership ability.
Strong interpersonal and problem-solving skills with the ability to address issues with staff and patients.
Strong computer skills with proficiency in Practice Management programs; experience with Electronic Health Records is preferred.
Ability to effectively guide and motivate staff.
Ability to manage staff and resources in an effective and efficient manner.
Knowledge and understanding of medical terminology and procedures relating to the eye and eye care.
Ability to analyze information and use logic to resolve issues and problems.
Ability to use good judgment and make sound decisions.
Ability to work cooperatively and interact is a professional and respectful manner with physicians, staff, vendors and patients at all times.
Skill in handing difficult patients successfully and respectfully.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to work a flexible work schedule.

Physical Demands / Work Environment

Majority of work is performed in a general medical office environment. Exposure to moderate levels of noise in a well-lit, well-ventilated, and moderately paced environment; some work is performed in dimmed lighting.
This position requires manual/finger dexterity as necessary to perform daily job duties.
Occasionally required to stand and/or walk for extended periods of time.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EHN believes that each employee makes a significant contribution to our overall success.  That contribution should not be limited by assigned responsibilities. This job description is designed to outline primary functions, qualifications, and job scope, but is not intended to limit the employee or EHN to only those job functions identified. EHN expects each employee to offer his or her services wherever and whenever necessary to ensure superior customer service, quality patient care, and the success of our business