Front Office Specialist and Medical Assistant - Pediatrics - Part-Time

Make a meaningful impact by supporting patients and care teams every day. As a Front Office Specialist and Medical Assistant at TriHealth, you’re part of a culture built on respect, collaboration, and exceptional care. Grow your skills in a place that puts people first.

Location: 7829 Laurel Ave., Cincinnati OH 

Schedule: Part-time, day shift role. This role is expected to be scheduled for 20-working hours weekly and includes a rotating Saturday schedule. This role does not include any holiday or on-call scheduling. 

Benefits: https://careers.trihealth.com/what-we-offer/benefits *Please note: OPTIONAL positions are not eligible for TriHealth benefits* 

We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

Job Overview:

This position adheres to all of the regular responsibilities and duties of a front office specialist and medical assistant. This position is cross trained to perform duties in both front and back office to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care.

Job Requirements:

High School Degree
Registration 
Check in triage 
Vitals 
Charge entry 
EKG 
Filing and Medical Records 
1-2 years experience in a related field

Job Responsibilities:

Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s medical record.  Supports QI processes.  Is knowledgeable and can verbalize the QI process and its application per quarter per disease.
Analyzes fast claim report daily, makes corrections and proactively coordinates information to billing company.  Schedules patient for next visit at time of checkout, while maintaining front office professional appearance.  Follows JCAHO, HIPAA protocols.
Appropriately triages patient calls and assures the proper disposition of calls to meet patient needs.  Notifies physician with emergency complaints and demonstrates competency in clinical care protocols including 911and HIPAA.  Access to patient information will be limited to what is necessary to perform the job.
Demonstrates proficiency in Front Office procedures, collects co-pays, answer phone prior to voice mail, records payment and provides receipts, correctly registers patient demographics, validates demographics per visit.  Notifies patient of balance and offers payment plan process. Copies insurance cards.
Demonstrates proficiency in assisting with medical procedures on adults and children. Maintains annual competencies.  Records vital signs, weight, height, head circumference, if applicable, per visit.  This includes assuring that the patient’s right to privacy, dignity and respect is maintained in both the performance of medical procedures and in the appropriate use of the medical record.
Handles patient complaints and refers to manager as appropriate.

Other job-related information:

Working Conditions:

Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Kneeling - Occasionally
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Rarely
Pushing - Occasionally
Reaching - Rarely
Sitting - Consistently
Standing - Rarely
Stooping - Occasionally
Talking - Consistently
Use of Hands - Consistently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community