Front Office Coordinator

JOB TITLE:  Front Office Coordinator

JOB STATUS:  This is a part-time position, 30 hours per week. 

REPORTS TO:  Director of Client Services

DIRECT REPORTS:  N/A

JOB SUMMARY:  Neighborhood House (NH) is seeking a part-time Front Office Coordinator to serve as the welcoming face and voice of our organization.  The Front Office Coordinator plays a critical role in creating a positive experience for clients, volunteers, donors, and partners. This position is an opportunity to be at the forefront of our mission and contribute to our community's well-being.  As we continue to expand our services, we are seeking a compassionate and organized Front Office Coordinator to join our team.  Join our team and be part of an organization that actively makes a difference in the lives of our community members. Help us build a stronger, more caring Rochester!

COMPENSATION:  $16 per hour, Paid Holidays, Vacation and Earned Sick Time Off

PRIMARY DUTIES AND RESPONSIBILITIES:

1.  Front Desk Management

• Open and close office each day according to protocol
• Warmly greet and assist visitors, clients, and volunteers
• Answer incoming phone calls, provide information, and transfer calls as needed
• Be an ambassador for NH services and an expert on our organization
• Maintain a clean and organized front desk area
• Monitor access to the facility and ensure visitors sign in and out
• Follow security protocols and report any unusual activity to the Office Manager or Leadership Team

2.  Client Assistance:

• Welcome clients seeking assistance with dignity and respect
• Schedule appointments for client services and direct them to the appropriate staff
• Assist clients with inquiries, registration and providing information about NH programs and services

3.  Donor and Volunteer Support:

• Receive and acknowledge donations, providing donors with gratitude and receipts
• Assist with volunteer inquiries, orientation, and scheduling

4.  Administrative Support:

• Support staff with general administrative tasks, including data entry and filing
• Sort and distribute mail and other correspondence
• Maintain office supplies inventory
• Other projects or one-off duties from staff

5.  Communication and Professionalism:

• Relay messages and information to staff members promptly and accurately
• Assist with the distribution of NH communications as needed
• Always uphold a professional and compassionate demeanor
• Represent NH positively to the public
• Occasionally manage stressful situations with anxious or dissatisfied clients

Qualifications: 

• Residency within 10 miles of Neighborhood House Main Office location or within our servicing community
• High school diploma or equivalent
• Previous experience in a receptionist or customer service role preferred
• Ability to handle a wide range of tasks and responsibilities; adaptable in the role
• Excellent interpersonal and communication skills
• Strong organizational and multitasking abilities
• Proficiency in using office software, Microsoft Office 365, and equipment
• Ability to lift at least 25
• Compassion and commitment to the mission and values of NH
• Experience in nonprofit operations is a plus
• Experience using Apricot, our client database, is a plus

About Neighborhood House:

Founded in 1968, Neighborhood House is a 501 (c) (3) nonprofit human service organization that assists our neighbors during times of hardship.  We collaborate with the community and other social service providers to help our neighbors in financial crisis move toward financial and overall wellness.  Learn more at ranh.org.