Front of House Associate

Job Details: Job Location: 2400 3RD AVE SOUTH - MINNEAPOLIS, MN, Position Type: Part Time, Education Level: None, Salary Range: $17.79Hourly, Travel Percentage: None, Job Category: Customer Service, POSITION SUMMARY

The Front of House Associates provide excellent customer service and assist the rest of Front of House staff in ensuring that productions and events are safe, entertaining, and efficiently run.  Front of House Associates duties include scanning tickets, assisting patrons with seating and wayfinding and running concessions.  

This position reports to the Front of House Manager.

ESSENTIAL FUNCTIONS

Patron Services

Assist in making sure the lobby, theatre, and concession stand are set up before patrons arrive
Provide friendly service to patrons as they arrive, tear/scan tickets, help patrons find their seats, direct them to restrooms, answer questions about the theatre and shows, help with late seating, and watch the house for any general issue that arise before and during the performance
Work assigned concessions lanes and gift shop prior to the show, during intermission and post show in a quick and efficient manor while making accurate transactions using the Square sales system
Assist in making sure that the patrons all leave the theatre safely post performance
Help clean the theatre and restock concessions and gift shop for the next performance
Represent Children’s Theatre Company at both internal and external events as requested
Attend trainings and meetings as required
Perform other duties as assigned by the House Manager and/or Performance Supervisor
Project the brand image of CTC through actions and behaviors at events and at the theatre

Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion

Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies
Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

Qualifications:
Knowledge, Skills and Abilities

Collaboration – Ability to work with others and be a positive team member contributing to a positive culture 
Communication – Ability to express oneself clearly in interactions with others and to understand what others are expressing 
Coping under pressure – Ability to maintain a calm demeanor and make sound decisions in the face of high stress situations 
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Customer Service – Knowledge of principles and practices for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
Decision Making – Ability to make critical decisions while following company procedures
Detail-oriented – Thoroughness and accuracy when completing a task through concern for all areas involved, no matter how small
Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized    
Professionalism – Demonstration of personal accountability and effective work habits, and an understanding of the impact of communication and professional image; acting with integrity and ethical behavior with the interest of the community in mind

Physical Aspects

This role is periodically responsible for activities that require certain physical abilities.  CTC will make reasonable accommodations for employees who are not able to perform these activities, but who are otherwise able to perform the essential aspects of the role.  The more physically demanding aspects of the role are:

Periodically lifting and moving items like program boxes, concession boxes, merchandise, etc. of up to 50lbs
Assisting patrons up and down stairs repeatedly in a darken environment
Standing for long periods of time

Experience

Demonstrated customer service skills including working with diverse groups of people
Previous ushering experience in a non-profit or arts organization a plus, but not required

Computer Skills

Ability to quickly learn and use institutional programs such as Square, When 2 Work and Paycom

Certificates & Licenses

CPR/AED/First Aid Certification; training is provided for candidates who do not already possess this certification
The position is required to be certified to sell and handle alcohol; training is provided for candidates who do not already possess this certification

Other Qualities

MUST be available for at least two weeknight performances and one weekend day during the run of all productions
Availability for weekday mornings are a plus
A commitment to ethical conduct in all respects of the work environment
A commitment to creating a just, equitable and inclusive work environment
A commitment to the protection of confidential information to which this position has access
Willingness to wear CTC Front of House uniform
Must be age 18 or older