FRONT END/FLOOR SUPERVISOR
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The Kroger Co.
WI
Summary
The Front End/Floor Supervisor is responsible for coaching associates, maintaining front-end queuing standards, and ensuring exceptional customer service. They also oversee till audits, break schedules, and the overall cleanliness and safety of the front-end area.
Job Description
Responsibilities
- Essential Job Functions:
- Model exceptional customer service and engagement behaviors.
- Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them.
- Spend at least 90% of time on customer approach side of the check lanes
- Be an approachable, visible source of assistance to both customers and associates.
- Maintain self-checkout and total front end queuing standards.
- Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.
- Ensure till audits are being performed.
- Supervise basket retrieval process.
- Maintain break schedules for front end associates.
- Make sure carry-outs are offered to customers.
- Supervise cleanliness and safety conditions for front end and restrooms.
- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Qualifications
- Desired Previous Job Experience
- Previous comparable experience
- None
Minimum Position Qualifications:
At Kroger, we believe no matter who you are or how you like to shop, everyone deserves affordable, easy-to-enjoy, fresh food. This idea is embodied in our simple tagline—Fresh for Everyone™.
Kroger ranks as one of the world’s largest retailers. We are nearly half a million associates across 2,800 stores in 35 states operating two dozen grocery retail brands and 34 manufacturing and 44 distribution locations, all dedicated to living our Purpose: to Feed the Human Spirit™. Together, we serve more than 11 million customers daily in our stores and online through convenient e-commerce options like pickup, ship and delivery, serving America through food inspiration and uplift.
Customers love Our Brands, including the popular Kroger®, Private Selection® and Simple Truth® brands. Our own manufacturing plants produce many of Our Brands products, including breads, dairy products, meat and thousands of grocery items.
We also believe in and are committed to doing our part to create #ZeroHungerZeroWaste communities by 2025.
To learn more about us or apply for a job, visit TheKrogerCo.com.
Company size
10,001+ employees
Industry
Retail
Org type
Public Company
Headquarters
Cincinnati, Ohio
At Kroger, we believe no matter who you are or how you like to shop, everyone deserves affordable, easy-to-enjoy, fresh food. This idea is embodied in our simple tagline—Fresh for Everyone™.
Kroger ranks as one of the world’s largest retailers. We are nearly half a million associates across 2,800 stores in 35 states operating two dozen grocery retail brands and 34 manufacturing and 44 distribution locations, all dedicated to living our Purpose: to Feed the Human Spirit™. Together, we serve more than 11 million customers daily in our stores and online through convenient e-commerce options like pickup, ship and delivery, serving America through food inspiration and uplift.
Customers love Our Brands, including the popular Kroger®, Private Selection® and Simple Truth® brands. Our own manufacturing plants produce many of Our Brands products, including breads, dairy products, meat and thousands of grocery items.
We also believe in and are committed to doing our part to create #ZeroHungerZeroWaste communities by 2025.
To learn more about us or apply for a job, visit TheKrogerCo.com.
Company size
10,001+ employees
Industry
Retail
Org type
Public Company
Headquarters
Cincinnati, Ohio
