FRONT END MANAGER
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HANSENS IGA INC
Neillsville, WI, US
Summary
The Front-End Manager oversees daily front-end operations, including task management, register balancing, and resolving customer complaints. They are responsible for modeling excellent customer service and mentoring new associates at the Customer Service Desk.
Job Description
Job DetailsJob Location: Neillsville - Neillsville, WI 54456Job Description
The Front-End Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Front-End Manager is to maintain the operations of the front end, including daily task management and resolving customer complaints. The Front-End Manager must demonstrate accountability, accuracy and ability to delegate tasks to the team.
Duties & Responsibilities
Serve customers while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
Assist with opening and closing duties including, but not limited to, unlocking registers, balancing safe, reviewing daily schedule, settling drawers, and completing cleaning lists
Complete lane audits by reviewing register balances to make sure all transactions are entered and accurate; investigate any discrepancies as they arise
Monitor monetary needs including, but not limited to, placing daily change orders, bank deposits and petty cash
Review lottery ticket stock to confirm accurate inventory count; investigate any discrepancies as they arise
Scheduling break/mealtimes to ensure coverage throughout the day
Assist with accurately and efficiently checking out customer orders
Assist with maintaining Customer Service reports including, but not limited to, accounting logs, change order request, special request items, delivery logs, customer concerns and lost and found
Assist with store promotional sales events as needed
Assist with the training and mentoring of new associates at the Customer Service Desk
Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
Assist with all other Customer Service duties as needed
QualificationsRequired Qualifications
Must be a minimum of 18 years of age due to handling wine and spirits
Prior experience in customer service, cash handling and leadership experience is required
Ability to provide clear direction and delegate responsibilities to a team
Ability to quickly adapt to changing conditions, priorities and circumstances
Ability to maintain composure, meet deadlines and work effectively under pressure
Ability to work effectively in a fast-paced environment
Excellent communication, organizational and planning skills
Ability to make independent decisions regarding department needs and priorities
Strong verbal and written communication skills
Strong sense of urgency, time management, prioritization and multitasking skills
Strong computer skills, working knowledge in Microsoft Office product suite
Excellent attention to detail
Excellent problem-solving and conflict resolution skills
Exceptional customer service skills
Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
Ability to stand, walk, lift, bend, push/pull for extended periods of time
Ability to lift to 50 pounds
In July of 1968, Leo Hansen completed his schooling in Madison. With his new bride, Rosemary, he sold their house and they moved back to his hometown of Bangor. With the $5,000 they made from selling their home plus a $5,000 loan from his brother, John, they bought two stores in Bangor. One of the stores was sold. The other store was a 1,500 square foot Smith’s Grocery Store that was developed into the first Hansen’s IGA. This began Hansen’s IGA’s history.
Today the company is managed by Leo and Rosemary’s sons Nick and Greg Hansen, and Greg’s wife Kari Hansen. Greg and Kari have been involved in various aspects of the business for over 25 years and Nick has been with the business for over 10 years.
Over the last 50 years, Hansen’s IGA has expanded to include 14 grocery stores located in friendly hometowns throughout Western Wisconsin, with the furthest outlying store located up north in Washburn. Our team members have grown to over 750 strong. We have seen success not only in this growth, but also in business operations and cultural development.
Hansen’s IGA is known for our excellent homemade brats from our smokehouse, double smoked hams for the holidays, and an excellent meat selection. Our smokehouse in Bangor has consistently won awards over the last 20 years. Hansen’s IGA was awarded the 2019 IGA Innovation Award for our smokehouse operation, which only 17 IGA retailers throughout the World have the honor of receiving. Our holiday double smoked hams are a signature item which brings in customers from all over the state during the holiday seasons. Our Meat Department has good old-fashioned Meat Cutters to ensure that our meat selection is of the highest quality for our customers.
Founded
1968
Company size
501-1,000 employees
Industry
Retail Groceries
Org type
Privately Held
Headquarters
Bangor, WI
In July of 1968, Leo Hansen completed his schooling in Madison. With his new bride, Rosemary, he sold their house and they moved back to his hometown of Bangor. With the $5,000 they made from selling their home plus a $5,000 loan from his brother, John, they bought two stores in Bangor. One of the stores was sold. The other store was a 1,500 square foot Smith’s Grocery Store that was developed into the first Hansen’s IGA. This began Hansen’s IGA’s history.
Today the company is managed by Leo and Rosemary’s sons Nick and Greg Hansen, and Greg’s wife Kari Hansen. Greg and Kari have been involved in various aspects of the business for over 25 years and Nick has been with the business for over 10 years.
Over the last 50 years, Hansen’s IGA has expanded to include 14 grocery stores located in friendly hometowns throughout Western Wisconsin, with the furthest outlying store located up north in Washburn. Our team members have grown to over 750 strong. We have seen success not only in this growth, but also in business operations and cultural development.
Hansen’s IGA is known for our excellent homemade brats from our smokehouse, double smoked hams for the holidays, and an excellent meat selection. Our smokehouse in Bangor has consistently won awards over the last 20 years. Hansen’s IGA was awarded the 2019 IGA Innovation Award for our smokehouse operation, which only 17 IGA retailers throughout the World have the honor of receiving. Our holiday double smoked hams are a signature item which brings in customers from all over the state during the holiday seasons. Our Meat Department has good old-fashioned Meat Cutters to ensure that our meat selection is of the highest quality for our customers.
Founded
1968
Company size
501-1,000 employees
Industry
Retail Groceries
Org type
Privately Held
Headquarters
Bangor, WI
