Front Desk Staff

Position Description

The Front Desk Staff member serves as the welcoming face of Butler Esports Park, providing excellent customer service and creating a friendly, professional environment for all guests. This position assists visitors with basic technology support and troubleshooting for gaming stations, peripherals, software, and facility equipment. Responsibilities also include operating the point-of-sale system, processing membership purchases and renewals, answering questions about services, and maintaining accurate transaction records. This role provides opportunities to build skills in customer service, technology, sales, event operations, and leadership while supporting additional duties as assigned.

Work Schedule

​​5–15 hours per week; schedule determined collaboratively

Position Responsibilities

• Welcome guests and members with friendly, attentive service that promotes an inclusive and professional environment.
• Assist visitors with check-in, memberships, facility policies, reservations, and general questions about Butler Esports Park.
• Troubleshoot gaming computers, consoles, peripherals, software, and related technology to minimize disruptions and maintain a positive guest experience.
• Process membership purchases, renewals, merchandise sales, and other transactions accurately through the point-of-sale system.
• Maintain organized front desk records, transaction details, equipment checkouts, and guest information.
• Clean and organize gaming stations, shared equipment, front desk areas, and other facility spaces to maintain a welcoming and professional environment.
• Monitor the facility and gaming areas to help ensure equipment is used properly and safety expectations are followed.
• Support events, programs, and daily facility operations while completing additional duties as assigned.

Required Qualifications

• Must be actively enrolled as a Butler University student throughout employment. 
• Communicate effectively with guests, members, and staff, with the ability and willingness to strengthen written and verbal communication skills. 
• Demonstrate reliability by arriving on time, completing assigned shifts, and meeting scheduling expectations. 
• Show a willingness to learn gaming technology, facility systems, and basic troubleshooting procedures; prior technical experience is welcomed but not required.

Preferred Qualifications

• Previous customer service or hospitality experience may help candidates succeed in creating a welcoming and supportive environment for guests. 
• Familiarity with basic PC troubleshooting, gaming hardware, peripherals, or software is beneficial but not required. 
• Participation in the broader gaming ecosystem—such as esports, recreational gaming, streaming, content creation, or gaming communities—may also support success in the role.

Other Expectations

• Maintain regular and punctual attendance.
• Comply with University standards and policies.
• Ensure confidentiality of information.

Butler University is a private, nationally recognized comprehensive university encompassing seven colleges: Arts, Business, Communication, Education, Liberal Arts & Sciences, Pharmacy & Health Sciences and Founder's College. Approximately 4,500 undergraduate and 1,000 graduate and doctoral students are enrolled at Butler, representing 46 states and 24 countries.

Join us at the crossroads of tradition & transformation. A career at Butler University offers more than just a job—it’s an opportunity to join a dedicated, innovative, and supportive community grounded in equity, academic excellence, and meaningful impact. Aligned with Boldly Butler, our strategic plan, faculty and staff play a vital role in delivering transformational learning experiences, enriching our campus and community, and ensuring a thriving Butler for generations to come.

Butler University is an equal opportunity employer. We welcome applications from all individuals, regardless of age, sex, race, religion, color, disability, protected veteran status, national origin, or any other legally protected category.