Front Desk/ Salon Coordinator
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CUTTING LOOSE LLC
Norwood, MA, US
Summary
The Salon Coordinator manages daily salon operations, including guest scheduling, check-in/out processes, and retail sales support. They act as a liaison between guests and stylists while maintaining salon standards for cleanliness and organization.
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Employee discounts
- Paid time off
- Training & development
Salon Coordinator
At Art+Craft Salon, we believe every great guest experience starts with listening, caring, and atruly dedicated team. We are passionate, professional, and friendly people who valueteamwork, integrity, and exceptional service. We are looking for a salon coordinator to help uscreate a welcoming, polished, and memorable experience for every client.
POSITION SUMMARY
The Salon Coordinator assists management run the day to day business of the salon, specifically, butnot limited to, guest scheduling of appointments, guests checking in/out for services and/or retailsales. The Salon Coordinator acts as a liaison between the guest and the hair stylist, contributing toand promoting overall salon safety, quality guest services while working in a harmonious and tidywork environment with a wide variety of personality types. The Salon Coordinator performs the dailysalon operations in accordance with the policies and procedures set forth by salon management andownership.
REQUIREMENTS:
- -1+ years in customer service. Experience in the hair industry or related hospitality/retail industryexperience preferred.
Is customer service oriented and has organizational skills. - Can take direction well with an eagerness to learn and excel in position
- Tuesday and Thursday 12:45pm-4:00 pm, Friday 8:45am-5:00 pm and Saturday 7:45am-4:00pm availability.
- Potential for more hours on Wednesday if interested.
Benefits
- 401(k)
- 401K matching
- Employee discounts
- Discounted hair services and products
- Training & development
Responsibilities
- Team scheduling & shift coverage for stylists
- Daily operations support and workflow coordination with stylists
- Appointment & service-flow monitoring (timing, pacing, and transitions throughout the day)
- Staff communication (updates, reminders, and issue resolution as needed)
- Inventory tracking (supplies, backbar, retail basics) and reordering needs
- Salon standards (cleanliness, organization, and presentation)
- Training & onboarding support plus accountability follow-through
- Performance support (sales goals, service add-ons, and overall salon results)
- Perform administrative tasks necessary for the salon’s day to day operations
- Communication with Owner ( what is working or not)Client-Facing Responsibilities
- Warm client greetings and a welcoming first impression
- Phones & messages (calls, texts, emails, and client inquiries)
- Appointment management (book, confirm, reschedule, cancel)
- Accurate check-in & check-out with professional communication
- Client records (preferences, service notes, and important flags)
- Payments & receipts plus basic retail sales support
- Client concern resolution with professionalism and care
- End-to-end client experience support from arrival to departure
Disclaimer: The above noted job description is not intended to describe, in detail, the multitude oftasks that may be assigned, but rather to give the employee a general sense of the responsibilitiesand expectations of his/her position. As business needs change, the essential functions of thisposition may also change.
Website: Artandcraftsalon.com
Instagram: @artandcraftsalon
