Front Desk Representative - Immediate Care

Your experience matters 

At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Lifepoint team, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier ®.

More about our team

Wilson Immediate Care provides timely, convenient care for patients of all ages, treating a wide range of non-life-threatening illnesses and injuries as well as occupational health needs. Our services include evaluation and treatment of common illnesses, minor injuries, on-site lab testing and X-rays, pre-employment and annual physicals, DOT exams, drug and alcohol testing, return-to-work and fitness-for-duty exams, and work-related injury evaluations. With walk-in availability, extended hours, and a team of experienced, board-certified providers, Wilson Immediate Care is committed to delivering efficient, high-quality care while helping patients and employees get back to their day safely. As part of the Wilson Physician Services network, we also provide continuity of care by connecting patients with primary and specialty services when additional follow-up is needed.

How you’ll contribute 

The Front Desk Representative works alongside providers and clinical staff performing front-office clerical duties. This role serves as the first point of contact for patients and visitors while supporting daily clinic operations including scheduling, insurance verification, communication, and administrative functions.

We are seeking a detail-oriented, customer-focused professional who thrives in a fast-paced healthcare environment. 

• Greet and check in patients and visitors in a professional manner
• Assist patients with initial paperwork and registration
• Schedule and coordinate appointments
• Answer multi-line phones and manage front desk communications
• Gather and verify insurance information
• Process insurance claims in compliance with legal requirements

Schedule: Part-Time

Why join us
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:  

•  Comprehensive Benefits: Multiple levels of medical, dental and vision coverage — with medical plans starting at just $10 per pay period — tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

• Tuition Reimbursement: Available for full and part time employees to further education. 

What we’re looking for.

• High school diploma or equivalent required
• 2 years of clinic or medical office experience preferred
• Relevant work experience may substitute for education
• Proficient in data entry and Microsoft Office Suite
• Strong written and verbal communication skills
• Detail-oriented and highly organized

 More about Wilson Medical Center 

Wilson Medical Center is committed to always providing excellent care to our community. Our 294-bed facility has provided services to residents of Wilson County and surrounding communities for more than 55 years. We offer an array of services, including orthopedics, cardiology, general surgery, women's care, emergency medicine, imaging and much more. We also have nine multi-specialty physician clinics, a wound center, radiation oncology center, outpatient imaging center, a rehabilitation and nursing care center and a 5-star day care.

EEOC Statement

"Wilson Medical Center is an Equal Opportunity Employer. Wilson Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Wilson Physician Services - Wilson Immediate Care is an Equal Opportunity Employer. Wilson Physician Services - Wilson Immediate Care is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”